Sonesta Simply Suites Salt Lake City Airport

The staff were kind and our stay was nice and peaceful. We were able to cook food, items in the room were easily accessible!

The room was alright. The parking lot was packed and the office folks were nice enough. The room smelled like smoke when we were there.

Good

It is an AIRPORT hotel and as such providing shuttle service to the local airport should be a top priority. We booked a room about four months in advance of our stay. Free shuttle service was listed as an amenity. This service was a necessity for us, otherwise we would have booked elsewhere. When we arrived for checkin the person behind the desk informed me that the shuttle service was ‘down’ and not available. I told her I was never informed of this and she responded that the shuttle broke the day before. I requested a refund and she told me that since I had booked through a third party I would have to resolve this through them. I called hotels.com and spoke with an agent who contacted the hotel. He then told me that the manager was only available through email and that it would take some time. Several hours later I received notice from hotels.com that the hotel refused to issue a refund because we had booked with a ‘non-refundable’ reservation. This is unacceptable. When the shuttle went out of service it was the hotel’s responsibility to ensure that either an alternative option was available or authorize refunds to customers who relied on this service. To withhold refunds for cancelled reservations due to problems CAUSED BY THE PROPERTY is outright thievery and unprofessional. The manager at the property hides (understandably) behind his email and is unqualified to deal with the public. Shame on Sonesta Simply Suites for allowing him to remain on their staff.

A quiet and comfortable room

Room was very good

The hallways are a little run down

De ligging vlak bij de luchthaven. De studio's zijn ruim en comfortabel.

Geen bar, restaurant, enkel automaten. Je moet zelf maar eten en drank elders gaan zoeken. en ik zag geen supermarkr in de buurt

They over booked the property so they made me a reservation at another hotel of lesser quality. I was offered a credit to stay in the same hotel another time, however I won’t be back. Not a great start to my trip.

The only reason I booked this was for the airport shuttle for a 5 am flight. I called prior to booking and was told the shuttle would take me to the airport ontime. When I was dropped off to register I am told that the shuttle doesn’t run until 7 am which aside from what I was not what I was told on the phone and is ridiculously late for an airport shuttle. Then I was told the shuttle was out of service anyway. But I could get an Uber maybe. At 3 am I did not feel safe I pal one in that desolate neighborhood with Uber