Extended Stay America Suites Houston I10 West CityCentre

Stay was fine

After losing power at my place, I was glad to find a this place. It was nearby and provided a nice haven from the heat for me and my pup.

The staff were great. My problem is with the wrong information on hotels.com saying only $25 for your pets per stay, when it's actually $30 PER PET PER NIGHT. The whole reason I booked this hotel was the supposed pet policy. Also, there's no real breakfast. It's a grab and go with trash muffins. That's not a breakfast. No protein or anything.

Had to book a hotel for a week during power outage. Room was very clean and comfortable. A/C worked great and hot water plentiful. Laundry available. Overall, a nicer place than some other more expensive hotels. Front desk staff were extremely friendly and helpfuli. Would absolutely stay here again. Make sure you get the upgraded wi-fi for streaming since TV cable channels are limited.

I was very disappointed with the way the room looked everything looked old and dirty.

The roaches in the room do not never stay there...

Na

ROACHES!!!! Checked into my room at around 11pm and the room had bugs crawling on the floor, walls and in the sink. Absolutely gross and very surprised the brand allows this.

We were checked into a room that had cockroaches. After speaking to the manager we were given a different room. Later on I requested to go back to the first room and see if I had left my water bottle there and was told that someone else was staying in there! I was shocked they put someone else in the room when I had told them there were roaches in there! The next evening the water was shut off for an emergency issue and we were not given a time frame for it to be fixed. The next morning I heard that there was someone on the way to fix it. Why did they wait until 9 am to have someone come fix it when they have hundreds of people as guests living without water?? Nothing was offered to us, I had to ask if they could give us some water bottle for at least drinking water! They could have set water bottles out where the coffee was supposed to be (no coffee was provided that morning assuming due to no water) not even a note apologizing for the inconvenience this has caused to everyone. At checkout I asked what they are doing to reimburse guests for the inconvenience this has caused to everyone and was told that it was like a natural disaster that can’t be planned for or reimbursed. But they could have planned to have a plumber there sooner to fix the water!! Highly disappointed with the stay, the rooms, and the lack of service!! Stay here if you want to run the risk of taking home some roaches that may find their way into your luggage.

Heavy presence of bugs in the room. No utensils or glasses in room. Vending machine bottle water section not working