DoubleTree By Hilton Montreal

I am extremely disappointed with my recent stay at DoubleTree by Hilton Montreal. The overall experience fell far below expectations for a hotel of this reputation. Upon check-in in the afternoon, we requested a kettle at the reception. We were told to first check the room as there was a coffee maker, and if needed, a kettle would be sent. After entering the room, we called to request the kettle again and were told it would be delivered shortly. After waiting 10 minutes, we followed up and emphasized that we needed it urgently as we were heading out for lunch. We were again assured it would arrive immediately. Unfortunately, after waiting an additional 20 minutes, no one came, and we had no choice but to leave. In the evening, we encountered a more serious issue — the shower only had extremely hot water, with no ability to adjust the temperature. We contacted reception, and instead of resolving the issue, we were told the only solution was to move to another room. After a long and tiring day, we were then asked to repack all our belongings. The staff said someone would assist us within 10 minutes, but after 15 minutes, no one arrived. We attempted to call reception again, but no one answered despite multiple attempts over several minutes. Eventually, we had to go down to the front desk ourselves. When we raised concerns about the slow and unprofessional service, a staff member named Tao Daumas responded by telling us that we needed to “respect them as they are busy.” However, at that time, there was only one customer checking in while other staff appeared idle. This response was both inappropriate and disappointing. Overall, the service was inefficient, unresponsive, and lacked basic professionalism. This was not the standard we expected from a DoubleTree property. Unfortunately, based on this experience, we will not be returning.

Very good stay overall. Good downtown location, convenient to attractions. Diamond status gave me vouchers for evening free drink n hors d'oeurves in Bivouac restaurant. Free buffet breakfast with Hilton status in breakfast dining room. Room bathroom had been updated, but my king room seemed dark with the decor and oddly positioned windows. Expect very busy lobby with airline crews and convention groups coming and going. Lobby needs a decor and lighting refresh. Conveniently attached to a big shopping mall, too. Indoor pool can be viewed from the lobby.

We were disappointed by the frustrating parking experience. While the hotel offers valet parking, there is nowhere to park while you check in. This meant that we spent an additional 17$ while checking in in addition to the 45$ for parking while staying the night. There is nowherr to park outside the hotel so the parking fee is deceiving.

Emplacement Avec un accès à ville souterraine Belle chambre spacieuse Le buffet au petit dej

saleté dans la salle de bain toile d'araignée dans la machine a café on a trouver une baignoire alors qu'on a demander une douche

L’hôtel est bien situé on peut visiter facilement, centre commercial dans les étages inférieur de l’hôtel, hôtel calme, parking au sous sol