TownePlace Suites By Marriott Phoenix North

The room was good. It had a full kitchen and a nice seating area. Throughout the stay the TV showed, "Welcome Ramon," wgich would be nice, but that isn't my name. I also did request housekeeping which did not happen. However, despite those issues, I enjoyed my stay.

First, the hotel did NOT have the Hotels.com reservation and I spent an hour on the phone trying to get a refund so I could book with the front desk. Once we got into the room, we discovered that the room was in serious disrepair and the kitchenette had the doors on the fridge facing the wall so it was difficult to use, AC barely worked, bathroom was old & dilapitated. Then, when getting ready for bed, the lights shorted out and room when pitch black. Called the front desk and attendant was unsympathetic and rude. Moved us to another room and refused to bring us new keys even after I explained we were in our pj's and would have to pack up all our belongings with only a phone light. The front desk attendant, Desiree, told me we could either choose to move or quit complaining because it wasn't her fault and there would be NO discount regardless of the inconvenience of moving everything at 11pm in the dark with a kid. We moved. The new room was better but I will never stay again and never use hotels.com again. What a completely terrible experience!

Stay was perfect up until I got a call for family medical emergency had to check out 1day early and they the property refused a single nite( out of three)refund never again

Beds were B +, air conditioner worked like a B+, and furniture and carpet were so outdated… including the cockroach outside our window!

Service was really good but my only issues were the keys kept demagnatizing and the room smelled of dog urine

Ok

It was a good stay. My family fit perfectly in the room. It was clean and comfortable.

We stayed 3 nights in March. Rooms were clean and big enough. Property is aging so there are issues. Pullout needed covering before sheets went on. Pool was very cold but refreshing. Breakfast was great. Staff were super friendly.

Everything was great except for some trash in one of our rooms.

Had added fees for parking in their lot. This is expected in a downtown area, not out in the suburbs. Also our room smelled of dogs. Breakfast was good and the staff very attentive to cleanliness.