Sonesta Simply Suites Arlington Entertainment District

Everything

Nothing

Location

The ac wasn’t oh before we arrived

The location is good.

When we got into the room the toilet had a leak and it began to flood the room. We shut off the water and called the front desk. They told us that they would just issue us a refund because they did not have any other rooms available. The then recharged the room for a second time and refunded that second charge. They have never refunded the original charge, the staff was very rude and then became unresponsive. Not only am I out money for a room we didn’t get to stay in, I then had to rebook another hotel and pay for that.

The room was nice and comfortable. Full kitchen and cookware and dishes available which was nice though we didnt use it. A nice big desk table under the TV was also nice for eating comfortably and playing games etc.

We requested late check in and arrived late, the front desk was almost completely shut down, leading me to believe if I had arrived a few minutes later, I would have not been able to check and my room was non refundable... Ive never heard of a hotel desk in a major metro area not being in service 24 hours a day. Seriously. Outside of that, I had no interactions with staff right through checkout. The public areas smelled musty. There were no real amenities to enjoy. If you just need a place to sleep in between six flags trips, it works fine, but I would almost go ahead and get an even cheaper room if thats the case... And if you dont mind spending a little extra, I would recommend ALoft hotel next door. Its super nice and reasonably priced.

The room was spacious and clean, and well equipped. The location was also great - easy to find and get between Dallas and Ft. Worth, as well as other local attractions.

Nothing of note.