Sonesta Simply Suites Arlington Entertainment District

Das Personal war sehr ungehalten und unfreundlich. Wir buchten 3 Zimmer, die es nicht gab, da das Hotel überbucht war. Es wurde hin und her telefoniert und auf Fragen wurde unhöflich und unzureichend geantwortet. Wir sind über booking.com ebenso enttäuscht, dass man Hotels anbietet, die ausgebucht sind und diese Situation in den Staaten häufig vorkam. FG ANITA REDTENBACHER-CHRISTIAN

Das Personal war sehr ungehalten und unfreundlich. Wir buchten 3 Zimmer, die es nicht gab, da das Hotel überbucht war. Es wurde hin und her telefoniert und auf Fragen wurde unhöflich und unzureichend geantwortet. Wir sind über booking.com ebenso enttäuscht, dass man Hotels anbietet, die ausgebucht sind und diese Situation in den Staaten häufig vorkam. FG ANITA REDTENBACHER-CHRISTIAN

Great location to stadium and restaurants

After checking in around 8pm and heading to our rooms the hallways were extremely hot. Then we entered our room and the AC was turned off showing temp in room to be 74. The room never cooled down enough to be comfortable so needless to say it was a miserable night. I understand conserving electricity but when it’s 100 outside trying to cool a room to at least 70 is almost impossible especially when the unit was somewhat rigged and barely blew air. Plus side it was a comfortable bed.

Everything

Nothing

Great value and clean plus friendly staff.

Everything

Nothing

Location

The ac wasn’t oh before we arrived

The location is good.

When we got into the room the toilet had a leak and it began to flood the room. We shut off the water and called the front desk. They told us that they would just issue us a refund because they did not have any other rooms available. The then recharged the room for a second time and refunded that second charge. They have never refunded the original charge, the staff was very rude and then became unresponsive. Not only am I out money for a room we didn’t get to stay in, I then had to rebook another hotel and pay for that.

The room was nice and comfortable. Full kitchen and cookware and dishes available which was nice though we didnt use it. A nice big desk table under the TV was also nice for eating comfortably and playing games etc.

We requested late check in and arrived late, the front desk was almost completely shut down, leading me to believe if I had arrived a few minutes later, I would have not been able to check and my room was non refundable... Ive never heard of a hotel desk in a major metro area not being in service 24 hours a day. Seriously. Outside of that, I had no interactions with staff right through checkout. The public areas smelled musty. There were no real amenities to enjoy. If you just need a place to sleep in between six flags trips, it works fine, but I would almost go ahead and get an even cheaper room if thats the case... And if you dont mind spending a little extra, I would recommend ALoft hotel next door. Its super nice and reasonably priced.