Extended Stay America Suites - Phoenix - Scottsdale

None

Not clean

I was excited about the area, it's beautiful and a good neighborhood with a lot if stores, restaurants and shopping

Walking in the "lobby" had boxes and to go cups and very random things scattered around. The staff was not friendly, seemed a little put out by having to help us. There was small bits of trash, hairball and such in the elevator and hallways. The hallway was poorly lit. The photos on booking.com were not at all what the rooms looked like. The room was gross. There was what looked to be mold and rust in the shower. There was old grease splatter on the side of the refrigerator. The microwave was chipped inside and rusty. The sofa bed/couch had the upper back corners torn up like a cat had ruined them. The floors were not carpet but had spill stains that dirt and hair were stuck to. Hairballs and dust all over rhe flooring. We were there about an hour and checked out, and got a hotel accross the street. They had offered another room but we had no confidence that it would be any better. We were all disgusted. It felt like a truck stop hotel at best. I wish I had taken photos but we were trying to get ready before our event started and we needed to move quickly to go somewhere else to do do.

The manager discounted the price to compensate for overbooking.

I made a reservation for 2 queen beds, but I o my got one.

Super