Extended Stay America Suites - Boston - Westborough - Computer Dr

Los gabinetes roto, el lavamanos tapado, siempre no limpiaba los cuartos, todo el tiempo va a ir irresponsabilidad

No

There was a bagged breakfast - unappetizing

Old dated, needs paint, new carpets

Employee at front desk was rude and very un-accomodating. The hair dryer was broken. I called front desk asking for a replacement and was informed non were available. I asked if I could use one in another room, she said NO, the hotel was sold out. I asked if anyone had checked out yet and she told me I could not use a dirty room. I told her I was going to a wedding and I needed to dry my hair. She told me Too Bad. I left my room and went down to the front desk and asked to speak to the Manager. Here reply was "call Corporate, no Manager was on duty". This was Sunday morning of checkout 5/18. She told me I had no right to yell at her on the phone, I told her she was being very unhelpful and unprofessional. She then told me I am forever banned from the property and she was going to call the Police on me and have me removed. I asked her for her name and she wrote Maria Sarraff on the paper. I was very, very dissapointed with her attitude and unprofessionalism. Having given her a few suggestions on how to fix the issue, she wouldn't budge. Hardly someone I would want as the face of my business. Hopefully she can receive additional training and help her to rectify Customer issues in a more professional manner.

The staff has been very kind and friendly!