Comfort Inn & Suites Lake Norman

Clean, pet-friendly hotel with easy access to interstate. Good, pet-friendly restaurant next door.

Close to highway and restaurants. Staff friendly. Clean

Pool closed and that was the reason I chose to stay there.

Pillows and towels are insufficient. Pillows are small not even average pillow size.

The front desk was friendly, but in the end, of little help.

We stayed at the Comfort Inn on a Saturday night. We made the reservations (which did not offer an accessible room as an option). We called the hotel and the young lady answering the phone was very pleasant and said no worries, they would have an accessible room ready for us. That sounded great, we booked and were on the way. We arrived and were greeted at the front desk in by the same young lady that helped us on the phone. Everything was looking great. We were given room 415 and off we went. My wife daughter and I arrived at the room and their was a Do Not Disturb sign hanging on the door. My wife was concerned but I thought, no worries, the room is certainly good to go. I strolled in and the room looked very occupied. The bathroom was a wreck and the room was disheveled. I quickly backed out, got my wife back on the elevator and downstairs we went. The young lady at the front desk apologized, said they had no other handicap accessible rooms available and put us in room 109. I was hopeful they would service the room and help us out but that was not an option. We headed into room 109 and the room was less than great. Check out the pics. Dog hair on the chair, AC unit partially unhinged, and an exposed electrical box next to the coffee maker. We were now running behind on our evening so off we went. We are no picky and although not great, we could live with the room. We ate at Macs Speed Shop next door. Great place for food and took off to see a play. We came back settled in and got to sleep. I woke up early the next morning and went to the lobby for coffee (the exposed outlet box was concerning for in room coffee). I came back in, cut the water on in the tub and the faucet for the bath shot off the pipe and I to the tub. See photos. So, we had a room with a shower that was unusable. The faucet handle was was almost two inches removed/loose from the wall as well. I thought no worries, surely the front desk can help us.

Clean and comfortable

Breakfast was just adequate,

It was right off the expressway

Staff didn't speak good English q

Location, breakfast n staff

Nothing it worked for overnight stay on way home