Hilton Garden Inn Sacramento/South Natomas

Always enjoy my stay. Room was nice. The breakfast is delicious. Sheila is amazing. Love her every. Pleasant with a great personality.

​"Wow, Sheley and Carlito are just wonderful! Their customer service is top-notch, and they are both so genuinely friendly. They have this amazing energy that instantly brings a smile to your face. Thank you both for brightening my day!

physically not the very best hotel but very adequate for a conference held near by. However the staff was definitely 5 stars. Outstanding staff. I had no special needs but they were just around and so nice,efficient, friendly and so very welcoming..

Sheila was great getting us settled in our room quickly and was very kind

The woman that checked me in was pleasant

My room is too close to interstate 5 traffic and noise. WiFi is weak. Surcharges for parking and breakfast.

Broken leg on nightstand left table unbalanced so when I put my hand on it in the dark (getting up to use bathroom) I lost my balance, hit my hand on the wall & barely managed to prevent falling. I woke up with 2 very sore fingers on my right hand. I reported to desk (only 1 staff working solo). She did give me an ice pack and a wrap. She did apologize. She asked me what she could do. That's odd to me, I've been in customer service over 45 years, I never asked a customer "what can I do?" for bad service or experience s...just make it better. I told her have someone go remove the nightstand so the next guest doesn't get injured. I went back to room to record how severely unbalanced the table was. A HK Supv (Myneli) was very kind but also unsure came by, I told her take it out PLEASE. It's a handicap room to make it easier for those of us with disabilities, not to make it unsafe or uncomfortable! She removed it as I requested. The front desk agent, said she was going to make an incident report and a manager would contact me, I never heard from anyone. That was 3 days ago. The front desk agent said she would put some points on my honors account, never happened. I also reported that I left my breakfast passes on the same dresser I placed the tip (not 2gether) the tip and passes were gone. The front desk did replace them, thank you. I also chose this location because it had an outside hot tub near the pool but was disappointed to see CAUTION tape like a crime scene. No access. PLEASE update repairs so we have accurate info when booking! I opted for a hot bath (dirty tub, I had to clean. See photos) There was also long hairs on the soap & shampoo bottles. I always travel with clorox wipes BUT why do we have to spend so much money and still have to sanitize a room? I still leave a cash tip daily because im sure they work hard & are most likely low wages. It's the right thing to do. Lastly the decor in the room was off. Only 2 small pictures and no full length mirror nor suitcase stand. I reactivated my Marriot account, I don't know if I will continue on with Hilton....

I have an amazing stay and Shelia at the front desk MADE MY DAY! Breakfast was fantastic and I love the pool