Sonesta Philadelphia Rittenhouse Square

Deutlich früherer Check-in war möglich ohne Aufpreis. Pool zwischen den Wolkenkratzern.

It was really nice the service was amazing the 24 hour service was amazing I could call at any time of day or night by the way sometimes it is disturbing at night because I did hear *a couple doing it I was dying of laughter at like 2 am * but overall it was an amazing experience

No clean up of room for 2 night even when asked

Old and poor servise

Nice and comfortable

None

I stayed at the Sonesta a number of years ago when it was still a hotel. It has now become just like every mid-range priced hotel a HOSTEL. That means that there are no amenities, no restaurant, no room service, no laundry, no robes, light housekeeping, dirty carpets, trash in the hallways, not wanting to touch surfaces, no bill sent at the end of the stay, yet they take a $150.00 for incidentals with nothing to purchase when you check in, the only good thing is the location.

The HOSTEL is tired and bleak. Not fun, not nice, not anything. Needs a major overhaul or to close. But if you want a HOSTEL this is for you!!

Great location! Lots of food and shopping within walking distance.

The staff were not very friendly or helpful.

The rooms are fine. The drawers in the dresser would never close but the bed is fine, the shower hot and the space is ample. The service is utter trash. From beginning to end. The rude security guy who wouldn't even say hello when being let into a room The valet guys who couldn't figure out their own kiosk. The complete jerk at the front desk who couldn't be bothered to do anything but the bare minimum. The housekeeping staff that both told me rooms were made up daily, and that they would get to my room soon but then never did that day. Or the next. When they finally did, they made the bed with the TV remote still inside the sheets. The coffee stand that had no large cups. The elevator whose out of order sign had dust on it its been there so long. But the worst of all was the banquet dinner I attended. We had to go into the back hallways to find a single server as people were running out of salad dressing and water. The bartender had bottle caps and empty wine bottles everywhere. There was no AV person, so attendees figures out the sound on their own. ALL of these details were better than the both cold and dry chicken that was served. Worst banquet food ever. Only slightly better service. One of the worst hotel experiences I have ever encountered, especially in what is supposed to be a higher end property. Do not pay to stay here.