Holiday Inn Express Cedar Rapids - Collins Road by IHG

When we checked in lour reservations had been canceled and the hotel was sold out. I was on the phone for over 90 minutes trying to get the situation fixed. The hotel said Expedia canceled it but you stated the hotel did. After much back and forth I got a room next door. I was promised a $100 dollar credit for my trouble, no charge for the room at the other hotel and. Credit of $86 dollars as the other hotel was cheaper

The place was decent and clean. I liked It very much. I might stop by again in the future.

The elevator did not work and we were in the third floor. They told us the wrong staircase to use, so not only did we have to haul all our luggage up three floors, when we got up to the third floor, we had to walk almost to the very end of the hallway to get to our room. Right by our room, there is another staircase that we could have used. Then when we got to our room, our key cards did not work, so we had to go back down the stairs to get our keys activated. Not a good experience.

Nice hotel with very friendly staff

Registration desk check in and check out gals were very nice and positive. The food was good and the kitchen gal was very kind and making sure the hot food contains were kept full. The maintenance man even stopped to help us as we were checking out. Kudos to the staff!!

Elevator not working, 95 year old mother had to walk 2 flights of stairs. Rooms not close together as requested. Room keys worked 50% time. Rm phone did not work. A/C leaked water on floor.

Nice rooms , Supporting Staff , Nice breakfast

The staff was super sweet. They wanted to hear about my family and what we were up to. The elevator did not work, though, so climbing up to the 3rd floor with my luggage was a bit annoying. Still, the room was quite spacious and the bathroom was huge.

Neat, clean, room.

Thermostat didn’t work in the room and the girl at the front desk didn’t seem to care. She also didn’t care that I was a gov’t employee and should have gotten a special rate.