Quality Inn & Suites Ft. Jackson Maingate

The room was filthy! When I first walked into the room, the floor was slippery. I then grabbed a washcloth and wiped the floor (see pictures). I went to the front desk to let them know my concerns. They sent housekeeping but it did not make a big difference. There were strangers Loitering near the front lobby, they did not look like visitors or workers. I never had such a horrible experience with Hotels.com in the past, now that they have merged with other companies, the quality is tribble.

Everything

I had no problems with the property!

Room was not clean when we checked in. Told the front desk...Came back from the game and it was clean. Room still smelled like mold and the shower mat was disgusting. After showering and walking on the floor our feet were dirty. I understand there was a Carolina game so prices were higher but for $180/night I expected a clean room.

Upon arrival the smoke alarm was going off, no big deal. 2nd; daughter used the toilet and would not fill. I checked what i knew and did nothing. Called maintenance, they tiredness that water on(i had done this) and it began to fill, whatever. Then when i flushed it out again took forever to fill. 3rd and final straw was the cockroaches. 1 crawling on my daughter, ok hotel south......., later found more turned it in to the front desk. She acted like she didn't care and when i went back to my room we found the dresser was infested!!!!!!. I was done. Checked out of the hotel and now get to try and get my money back.

The staff are helpful and professional.

The staff was really friendly and efficient checking us in and out. Everyone was accommodating. The actual rooms could have benefited with better repairs to previous damages and smells. I did like the bedding and pillows.

Miscommunication with online travel “agent” and hotel that was directed at me. Broken phone, loud noise. Room was pleasantly clean & spacious. Food good

Day staff was fantastic. Facilities are dated, but clean rooms. The beds were comfortable. The area around the property was mostly clean. There was a broken down truck in the parking lot that looks like it hasn't movedin a while, but the hotel seemed safe and decent for a quick visit for military graduation. The road in and out of the hotel is busy and sucks to get in and out as its a busy road. Would stay again if had to.

Absolutely terrible. I spoke with the clerk at the front desk after checking in. The room has a huge mold problem, floors dirty, hair in bath. I don’t recommend this hotel at all! Bring your own cleaning supplies and air fresheners