Holiday Inn Oakville Centre by IHG

We stayed at this hotel over the weekend and were extremely disappointed with the management and overall handling of a major issue. The temperatures were very high, yet the air conditioning in our room was completely broken. It was uncomfortably hot and stuffy from the moment we checked in. We were travelling as a group of four and specifically needed a room that could accommodate everyone comfortably. Unfortunately, the hotel had no other suitable rooms available, so we were stuck in the hot room for the entire night. None of us slept well — it was miserable trying to rest in those conditions. When we complained to the front desk, the manager's response was underwhelming. They offered us only 5,000 IHG points, which is roughly equivalent to about $35 in value. For a room that cost well over $300 for the night, this felt insulting and dismissive. We understand that equipment can occasionally fail, but a competent manager should prioritize making things right for guests when the problem can't be resolved during their stay. The lack of meaningful compensation or alternative solutions left a very sour impression. While the location and other basic amenities might be fine for some, the poor customer service in this situation makes me strongly recommend staying elsewhere with better management and a genuine commitment to guest satisfaction. I won't be returning to this property.

Friendly staff and immeditate responce to a momentary problem.

I can'think of anything

Large room, clean, close to stores (ca. 1 km) , very close to the Oakville train station (Lakeshore West line) - ca. 600 m. Ideal for those who want to commute to Toronto.

Close to a highway, so there is a low intensity background noise in the room at night.

Location was ideal as we were in town for a blue jays game. Proximity to go train.

Nothing

Location was good for easy access to public transportation and highways. Breakfast buffet was ample and dining room staff very accommodating..

Our room was just adequate. Bathroom lacked an exhaust fan and toilet seat did not stay up…we advised management but no repair was made. The shower unit was dangerously slippery with no provision to insure safety…a grab bar was not placed in a location that was sensible….an accident waiting to happen.