Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy

Nothing

The hole place stunk of Marijuana and drugs, the lobby was smokey with Marijuana smoke.

Erica was very polite and I enjoyed my visit she made it so welcoming. I love it

Close proximity to venues

Inside, very out dated and unclean.

Distance to stadium

Everything. Friday night we reported to front desk, by email, and on booking.com that the bathroom sink was clogged. No one ever responded ded and we had to brush our teeth in the kitchen sink. Kitchen had no dishes as stated in the amenities. The shower had the soap hold torn off and mold growing, water would only get luke warm and it appeared there was mud or rust clogging the tub so water would not drain fast. The entire stay the hotel reeked of weed despite having signs stating no smoking or vaping.

They allowed us to cancel our stay with a full refund.

We arrived on an early flight and called to ask about early check-in that morning. We were informed that we could arrive anytime and get into our room, but would pay a $30 fee if we arrived before noon. We arrived right around noon and were told they were still cleaning our room. The front desk strongly implied we were being unreasonable by expecting them to fulfill their own promise that we could get into our room whenever we arrived. They claimed they never said we could get into our room early. They were extremely rude to us throughout the process. We continued to wait around and be brushed off until around 2:15pm, at which point we were given a room that had clearly only had the linens changed. The floors were dirty, the counters were sticky, there was no toilet paper, and the pull-out couch we paid for didn’t have a mattress. We waited another half hour after they said they would bring us to a different room before we decided to try a different hotel. When we went to request we be refunded, there were 2 other groups of guests having the same issue as us, so it seems to be a pattern. They told us all that if we hadn’t requested to check in early, the rooms would have been fine - blaming us for their own actions. If we had been told upfront that we couldn’t check in until the check-in time, we would have had zero issues - don’t tell your guests they can get their room if you can’t guarantee it will be ready by the time you say it will.