Red Roof Inn Amarillo West

My wife and I stayed 4 nights. The room was roomy, t.v. worked, larger than average fridge. They did not bring fresh towels, we had to go downstairs to the receptionist to request the towels..I also had to go downstairs twice during our stay to get our room keys reactivated( we were locked out) The second time that we were locked out, we had dinner and packages and I had to leave my wife, locked out on the walkway..when I got to the front desk, no one was there..it was 8:35 p.m. Two other families arrived to check in, still nobody. My wife called and said she was cold, she went back to the car with food and packages.. still nobody..at 9:10 a young man finally showed up, he looked high, his eyes looked bloodshot, he looked out of it..I was pissed but didnt yell, got his name and pointed out that we all were waiting for somebody for a half hour to help us, including an elder.. We paid good money for our rooms and to be left out in the cold, literally, was a bad experience. So no, I want people to be aware of the lack of assistance when you need it most.

Room was clean.

The staff

The room was not clean and it smelled really bad. The floors were dirty and sticky. I had to get someone to come mop the floor.

Our stay was very comfortable. The staff was very friendly an extremely courteous. The courtesy call we received when we first entered the room was pure class. We don't get that kind of service at places that are way more expensive! Whenever we stay in Amarillo, we will book here again!

They gave our rooms away to someone else, we had reservations 1 week before arrival date and paid for them in advance , now we have to deal with expedia to get our money back, the desk clerk wasn't at front desk, we waited 15 minutes before the cleaning employees texted him to go to front desk, then we hadto go find another hotel for room, he recommended another hotel ,turned out to flea bag hotel,but they at least had smoking room, not happy, when we stayed there before it was good, not nowwant refund for our room, who do i call thank you please respond to this review

Big room, fair price, easy access. Breakfast are disappointing at many hotels these days including this one

Spacious rooms with comfortable bed and pillows. Great for the momey and worked well since for the pet policy. Overall the room was nice, clean and great! BUT tjat said, the only breakfast was waffles. Gravy but no biscuits. The stairwell and outside walkways were gross. If just cleaned up, the place would look more inviting. We would stay again.

I had a room in the back, room132, there just some scary looking people that was around. A guy was unloading a suv, a little girl told him "you steal", It was a older SUV and it had papertags on it. Made me worry about my car!

Room was very roomy. The bed was separated from the seating area.