Doubletree By Hilton Fort Worth South

Overall the appearance and general presentation

N/A

Location

We booked online with booking.com and when we got to the location the woman at the front desk tried to send us away saying she can’t see my reservation on her screen yet so I’d have to wait a couple of hours. I told her “ma’am I have confirmation and I’ve paid in full” she spoke with a heavy attitude “that she would have to enter it into her screen manually but it’s on the other screen.” So I said to her “so you can see the reservation then?” She stated “well yeah but I didn’t want to enter it manually” This is absolutely absurd, rude and lazy behavior. Seen a customer away until later because she doesn’t want to do her job? Also breakfast was not included but was supposed to be and they didn’t tell us just handed us a bill in the middle of breakfast.

Absolutely nothing

Boogers on the wall blood stains on the sheets god knows what on the bench and plug on the end tables

Good quality Hotel

I have to pay 20 dollars for parking

It was a nice property. Not on the busiest street. Decent amount of parking. Wish there was more where I could see my car from my room.

The pool was very overhyped online not great. Breakfast wasn’t the best. The staff that checked us in was great. The staff the next morning was just not very kind and the staff that worked breakfast wasn’t very nice either. The guy I checked out with had an attitude. We had a $50 credit when we booked so we went to the gift shop to use it. They had no pricing in the gift shop and so we went over to the Checkin counter to check out and he was very very rude while checking us out for that. About telling us pricing and everything. Had housekeeping bang on our door twice. I understand we should’ve put up our later sign thing but banging on the door how they did was ridiculous