Country Inn & Suites by Radisson, San Antonio Lackland AFB - SeaWorld Area

I chose this property because I was traveling with a toddler and the rooms on the internet looked pretty big, and they showed a wide array of food for breakfast, along with the sparkling pool. When we arrived, the room had an awful smell to it, the pool was closed, the bathroom was dirty, the walls were cracking, the phone didn't work, there was no streaming service on the TV, the hairdryer was broken, the floors were dirty, turning our feet black. Not to mention it was SMALL! I went to the front desk to voice my concerns, they didn't really seem to care, they had the housekeeper clean our bathtub, but come to find out the shoe mark and other dirty spots were stains, they unplugged the phone and said I needed to just call using my cell phone, as for the pool gave me the option to go next door to an indoor pool at another hotel. I had no choice but to stay here for the remainder of the week, since it was graduation week for the AirForce all other places were sold out. Don't stay here go to an Air BnB. I am seeking a refund through coorporate.

Our stay was great and breakfast is always busy. The only problem this stay was the swimming pool was out of commission. The room are always decent definitely need some up grading but overall pleasant and staff is always helpful.

The pool was not in service and the lady that drives a white SUV Mazda literally almost ran me over twice...

The staff was incredibly nice and helpful. They had breakfast for free early in the morning which helps if you’re going to a graduation on base, I just wish they had more food options like lunch or dinner. The room was clean, the bed was so so soft. I felt safe the whole time there even though I did have a door lock on but still nobody ever bothered me. I loved the atmosphere of the hotel. I’d definitely go back.

Clean and very well kept

I found a roach in the lobby so I was just wondering about. The door handle of my bathroom was broken could be better.

My experience was very good. The room was clean and quiet.

We loved the staff and their willingness to accommodate and serve. My onlly complaint was a very unsafe bathtub that was slippery.

Staff very friendly and friendly at the reception the lady was so helpful and serviceable. Breakfast included. Breakfast was good and very great. Enough to eat. Waffles mmm. I can write and write and write. Overall recommended to all. Though not everyone will see what I saw but check it out.

The staff are amazing.