Sarova Stanley Hotel, Nairobi

Location is great CBD in Nairobi

I'd booked bed and breakfast and was told I hadn't and had to pay the extra $50 i couldn't find my original booking so I went to my room in a quandary. Eventually I found my booking and I had booked bed and breakfast no apologies and to make matters worse every room has a mini bar mine was empty it was midnight by this point and I'd had enough. Didn't take the breakfast I'd payed for in my original booking as I wanted to leave asap the apologies where almost none existent. This used to be one of the best hotels in Nairobi and I've used it frequently since 2011 I'll not be going back 😪😪😪

Midden in de stad, hotel met charme. Zeker de moeite als je overal dicht bij wil zijn.

We hadden een gratis taxi, maar omdat onze vlucht vertraging had vonden we onze chauffeur niet direct. Dit zorgde voor heel wat verwarming.

I was as atrip leader with egyptian students and my feed back was as follows ; Hotel was excellent as staff, food and accommodation was amazing Special thanks to Ms. Suzan in guest relation she was a great saver in everything we asked for.

The Hotel is easily accessed and has a very quality services starting from the reception to other departments, professional advisors (Dr.Susan and madam Carolyne ) They have a good history starting from the origin of the hotel to the date It has a warm and welcoming environment where guests are warmly welcomed and treated equally professionally.

At the reception,we were warmly received by Susan and caroline,personally i felt at home.The following is what i can say about sarova stanley hotel; Sarova Stanley is one of Nairobi’s most historic and prestigious hotels, offering a blend of classic charm and modern comfort. Located in the CBD, it provides easy access to business centers, shopping areas, and key attractions, making it ideal for both business and leisure travelers. The hotel’s ambiance reflects its rich heritage, with elegant interiors, polished wood finishes, and a timeless atmosphere. Rooms are spacious, clean, and comfortable, though some areas feel slightly dated compared to newer luxury hotels. However, they still meet the standards expected of a high-end stay. Service is a strong highlight, with staff known for professionalism, friendliness, and attentiveness. Dining options are diverse and enjoyable, offering both local and international cuisines. Amenities such as a rooftop pool and fitness center add to the experience. On the downside, service can occasionally be slow during busy periods, and the surrounding CBD area may feel less vibrant at night. Overall, Sarova Stanley remains a reliable, character-filled hotel with a strong reputation in Nairobi.

This is heaven on earth! The excellent teams, right from madam Susan and Caroline at front office , the great hospitality offered here is unrivaled, unmatched to speak the least. Excellent customer service here surpassed my expectations.. You not at Sarova Stanley, you missing alot. Home away from my home

The best hotel at the heart of Nairobi for corporate meetings with very rich history of the country #1902

Location and Staff

Nothing

Very helpful staff, loved the decor, history and location of the hotel. Gym was very well equipped!