Holiday Inn Express Glenwood Springs by IHG

This is a basic, serviceable hotel right off the interstate and very conveniently located within Glenwood Springs. I was surprised by a new $10 fee to park in a very un-urban location. If this new fee was on the website, I certainly missed it. (The TripAdvisor site has it listed with free parking.) There is no reason for them to charge for parking in this location - it feels like a money grab. The breakfast was ok but there was no fresh fruit (although there was an empty bowl labeled "fruit") and the clerk just shrugged when I asked about it.

This hotel exceeded my expectations. It has a great location, right next to the amusement park. Staff was friendly.

Nice property within walking distance of Iron Mountain Hot Springs. Breakfast was excellent, featuring the signature cinnamon rolls. Room was clean, and area was just off downtown

We had a great stay. Very clean, all amenities in place, and lovely staff.

Friendly staff, good location.

After a long trip with my family, I arrived to the hotel very late that day. There was no one at the desk, despite a sign that stated that the worker was on a short break. We wait for over an hour with sleepy kids in the car. No one showed up. Computer seemed unlocked. We called corporate to help us out. They couldn't get a hold of anyone, and ultimately couldn't' help us. Finally, they decided that we could go to another hotel to compensate for this experience and confirmed in both writing and verbally that they would cover the cost for the other hotel. It's been over 2 months and they still haven't followed through with that promise. The lack of integrity on their part is truly a disappointment and turn off for a hotel company. I have reached out to the IHG organizational team and I am now still waiting on a response....I was told by another person in the hotel industry not to expect a response and that their customer service in that regards is subpar. I hope they're wrong.

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Quick in & out. Staff were friendly and professional. Clean hotel with a good breakfast.

Hotel is very clean (both our room and the common areas), and the staff were all very kind and accommodating. Free breakfast had nice savory & sweet options. Outdoor pool and hot tub were clean. Parking lot is well lit, however finding a spot can be tricky if you return late in the evening during peak tourist times. Location is within close walking distance of Glenwood Caverns and Iron Mountain Hot Springs. This is our second stay at this hotel, and we'll certainly be back!

The first night was okay. The second night they didn't have any water so almost everyone checked out and went to another hotel. They refunded my money for the second night. They didn't show any remorse about their service.