Holiday Inn Express Glenwood Springs by IHG

They charged my card 84 for accommodation for late check out but i checked out before 9 am . I also left something the room and went back around 10 am and thry refused to open the room up for me.

Very friendly staff

This hotel permits dogs on the third floor. I requested a quiet room. A Barking dog is unacceptable. Their web site reads; support dogs are welcome. Well, I don't know if support dogs are trained to not bark. But I won't stay here again. Hotels that allow pets should have rooms designated as such. I don't know why dogs are allowed on the third floor. People that bring their barking dogs into hotels are disrespectful to other guests who don't want to hear their disturbing barking. Some people are allergic to dogs.

The property was very clean, the surrounding was clean and quite. The front office greeted us as soon as we walked in.

Friendly staff and great hotel

Front deak wasnsupe rhelpful amd friendly, offer information on places we needed to visit and we were not disappointed from this recomendations. We love this place

Older facility, rooms are neat and clean, beds are comfortable. Breakfast area is cramped and was not fully stocked (the typically excellent breakfast is why we try to stay atHoliday Inn Express whenever traveling). Will continue to stay at Holiday Inn Express when traveling, just not this one.

In our first room the double pullout bed was broke so our second night we moved to a different room. The second room’s sink was very slow to drain.

Upon arrival, the manager was very friendly and helpful. We had hoped the pool would be open and he told us how to use a neighboring hotel. The room itself was in terrible condition. The bathroom floor had broken tiles. The wall was bubbling off the walls, and the trim work was missing in places. In the restaurant for breakfast, the pancake machine was broken, the juice machine was broken, and the selection in the refrigerator was minimal. For example, there was no yogurt. We chose this hotel because it’s a name we know and expected more. Expedia also showed a high rating and reviews were good. We won’t return! It was not anywhere near the cheapest in the area, but this hotel needs a major upgrade!

The people that were right above us were so loud we could not get a good nights sleep, stomping, running and/ or walking at all hours but really bad we we tried to go to bed and early in the morning.9 pm to after midnight .Rude hotel guest or there is something thing wrong with the sound barrier between the rooms. We did call the desk to report. It did calm down for about 14 minutes but started right back up.