Comfort Inn & Suites Napoleon

Hotel was nice. Toilet was loose and wiggly and It just had an odor in the room like there was water damage. Like in the carpet. Beds were clean and room was very neat other than that. Probably a little overpriced for the area but I get it also.

The hotel gave me the room requested. Staff was polite and friendly. Clean hotel & room.

Nothing

There are things that should be checked by maintenance for repair before you keep having people stay in the rooms. When I got to room I wondered why chair was shoved against the wall in the corner, barely touched it and the leg came off, I got down on the floor and got the leg back on but did not risk sitting in it my entire stay. The toilet seat is loose and should probably be replaced.

This looks like the better of the hotels to stay at in Napoleon. The beds were not great, and the non/smoking room smelled of cigarette smoke. When I mentioned the smell at checkout, the staff person said they had a room where a woman smoked a lot, and they weren’t able to get the smell out. As they had other rooms available, I’m not sure why they put me in this room. Otherwise, the day was OK.

The chairs around the property hardly have any cover on them. They look like they are ready to be thrown out. The dining room and extra chairs around the lobby are clean, but these chairs look horrible. I find it hard to believe that a company of this size cannot afford to provide new chairs for its guests.

The rooms were okay, could be cleaner. Some upgrading could be done. The drains were slow and backing up. Room smelled like cigarettes.

The staff was horrendous. The way they spoke to my family and myself was no way any person in the customer service industry should speak to anyone. Hotel stays are supposed to be relaxing and I was on edge the entire time and was scolded by the manager multiple times. Not kid friendly at all.

Staff, cleanliness, ease of check in, nice room

Bed was a little hard. AC wasn't working the best, but was working

The sweet lady at the front desk was amazing and I would visit again just to have that experience again. She was very nice and accommodating when we had any issues she dealt with them right away. She gets 10 stars all on her own!

The pool could have used a cleaning and the breakfast selection could have been better. Some stuff in the bathroom was previously broken.