Holiday Inn Express & Suites Rapid City by IHG

Very clean, pool was fantastic breakfast was plentiful and delicious.

We liked the location.

The keys kept deactivating. Also, upon making the reservation I asked for a discount due to having to travel for my dad's funeral, and we were told that the site would honor that request. Upon speaking with the staff / manager he refused to honor a discount after already stating that they would. That was a disappointment, especially because the rates were outrageous for out of season prices. We paid $250 a night for a regular room. That was crazy!

Room 314 has a large depression/sag in the mattress, making sleeping very uncomfortable. The mattress needs replaced immediately! The shower drain does not drain and you have to stand in a deep pool of water. The hallway carpet was in need of a good vacuuming. The whole place seemed like it was in need of a good cleaning and some repairs. We stayed here last year and can see a major difference. We won’t stay in this location again. Holiday Inn is usually our go to chain of hotels but this one is not recommended.

Exceptionally clean room as well as common areas in the hotel. It was easy to walk with my cane as it has a zero-step entrance which I very much appreciated. The front desk associate was pleasant and helpful in assuring us our room would be located near the entrance so as to not require a lot of walking due to recent knee pain.We thoroughly enjoyed the wonderful offerings at the complimentary breakfast! It was impressive that they had some gluten free selections, as well as for lactose intolerant individuals. There was a wide variety of food options- literally something for everyone plus plenty of comfortable seating options. The pool area looked very accommodating and family friendly, although we didn’t use that facility. Very nice place to stay and highly recommend it for anyone.

Staff was very friendly, breakfast had good variety, property and room was clean.

Booked a double queen room for 2 nights. Upon checking in and entering the room, one bed clealy hadnt had the sheets changed and the bed was made nicely but the sheets were full of hair and dirt. The room also smelled like mildew and cigarette smoke. The front desk employee was able to give us new sheets to put on both beds. Not ideal, but hey its clean sheets. Breakfast was ok. Pretty picked over. There weren't many people in the seating area while we were there, but most of the tables were dirty so it must have been busy at some point. I could tell there would have been more food options as bins were sitting empty in a few areas. Hot tub was warm, towels were stocked. Honestly a lot of my poor review comes from the dirty sheets and room smell. I don't smoke and I really don't enjoy the smell. I also would prefer to change my sheets while im on vacation. Most motels I have previously stayed at have enployed some sort of housekeeping staff. Decent place, nothing to write home about for us.

Great pool and hot tub with extended hours. Very clean hotel with a good breakfast for a very reasonable price. Literally couldn't ask for more for a quick night with the kids.

I thought it was overpriced