Quality Inn Hillsboro I-35

Drove up from San Antonio on the way to Dallas. Not a long drive but I needed a night off and this hotel was it. Part of the Choice Hotels network this hotel has a plaque in the lobby from 2021 for being a super hotel. My room was well appointed and the bed wa super comfortable. I got a great night's sleep.

Check in was fine, the staff was very friendly, the room was average, the couch in the room looked really old and the coffee table could collapse at any moment. Some of the outlets in the room did not work and most of them were loose in the wall. The room was clean, the breakfast was subpar, there was no juice(out of order for how long) the only thing to drink was coffee or milk served in a picture. The only butter was a stick that you had to cut a piece off of.

Very good service and surrounded by fast food and restaurants at walking distance

A

The bathroom wasn’t very clean. Other than that, it was decent

The room was clean and had a comfortable bed. This all we were really looking for as we only stopped for a few hours sleep while on a road trip to San Antonio. The faucet in the bathroom sink came off in my hand the 1st time I touched it. The lighting in the bathroom was horrible. It was dim and blotchy looking light. There was no fan, so the walls dropped with water after the shower was used. The shower itself was great! The water pressure was so nice it massaged my neck after long hours on the road.

Contacted corporate they should have the situation handled

Everything is Renovated and up to standards.

Nothing

Overall, the hotel is not clean. The lobby, elevator and rooms were not well kept. We got to our room in the evening and when starting to get ready for bed, my friend was stung by a wasp in her toiletry bag. Then we found two more in her bag. After searching the room, we realized wasps were coming into the room from the a/c unit! Called the front desk and they sent us across the hall to another room. No wasps, but still dirty (sheets and pillow cases had marks on them) and shampoo and lotion provided by hotel were half used. I tried talking to the front desk the next morning about compensation for having to move rooms at midnight, but the lady simply said he’s busy. Have not heard back from anyone at this property.