Copthorne Hotel Slough-Windsor

Bed was very comfortable

Shower is outdated

The reception staff were very kind & welcoming. They were a credit to your company

Two double beds not two single was wonderful

The ceiling was dripping into the wardrobe and made my trousers wet! The carpet was wet in front of the wardrobe too

I rarely leave negative reviews, but this has genuinely been one of the most frustrating and disappointing customer service experiences I have ever encountered. My family and I booked this hotel specifically because it advertised a swimming pool and sauna. These facilities were a major factor in our decision to book. After paying in full and receiving confirmation of our reservation, we were informed that both the swimming pool and sauna would be unavailable during our stay. This was extremely disappointing, but despite feeling misled, we decided to proceed with the booking. Shortly afterwards, our eight-year-old son suffered a serious accident and broke his arm in two places. Following medical advice, we were informed that he would be unable to travel for several months. As soon as we knew this, we requested what I believed was a very reasonable solution: simply moving our booking to a later date. What followed was days of being passed from one department to another with nobody taking responsibility. Hotels.com told me to contact the hotel. The hotel told me to contact Hotels.com. Hotels.com emailed the hotel manager multiple times and received no response. Hotels.com then attempted to call the hotel directly and reportedly received no answer. I contacted the front desk repeatedly and was told the manager would deal with it, yet nothing happened. I even requested to speak directly with the manager but was never given that opportunity. Throughout this entire process, nobody appeared willing to take ownership of the situation or provide any meaningful assistance. What makes this even worse is the complete lack of empathy shown towards our circumstances. We explained that our son had suffered a serious injury and offered to provide hospital documentation and X-rays as evidence. None of this seemed to matter. What should have been a simple booking amendment has instead become an exhausting battle that has caused unnecessary stress during an already difficult time for our family. Even now, after numerous phone calls, emails, promises of responses, and repeated attempts by both ourselves and Hotels.com to resolve the issue, we still have not been able to move our booking.

Great location for Legoland Room service Nice sized room

The pool was closed which I didn't realise when I booked Bathroom a bit tired