Four Points by Sheraton York

The bed was extremly comfortable, the bathroom very clean and the water pressure was excellent.

I would have liked more light in the bedroom. It was quite dark.

Great stay, clean rooms, great staff

N/A

Cleanness, comfy bed, hot tub, always access to cold water, hallways smell good, housekeeping staff and breakfast.

The room itself was clean and everything appeared well maintained. However, there seems to be a systemic issue with the breakfast policy that really needs attention. I booked through Booking.com and paid extra for a room that included breakfast, but when I went downstairs on Saturday, December 6th at 9:30 am, the lady at the front desk told me I had to pay for it. I showed proof on my phone and the staff member simply kept saying “No, you don’t have breakfast,” because it didn’t show on her computer with no willingness to look into it. Her only response was, “You need to figure that out with your third party.” I even had to ask her to tone down her attitude because it was becoming a bit too much, especially considering that the hotel should be trying to help, not make things harder for someone who is literally spending money at their establishment. I wasn’t trying to argue—I was literally showing her proof and explaining that I paid extra. It honestly made me feel like she didn’t care at all. It would have gone very differently if she had just said something like, “Hey, this has happened before, let me help you sort it out,” but instead she literally said, “No, you don’t have breakfast and I don’t have to give it to you.” I had to remind her about basic customer rights—if someone pays for something that is listed as included, they’re entitled to it or that could be seen as a deceptive or unfair practice under UTPCPL. It was as simple as reviewing the confirmation email, but she wanted me to call Booking.com instead, which just added stress instead of helping. What’s even more concerning is that throughout my stay I overheard several other guests having the exact same issue, which makes it clear this isn’t just a one-time misunderstanding. Instead of acknowledging a recurring issue and helping people, it seems like the default response is to blame the guest or the booking site, which doesn’t feel fair when people clearly paid for the service.

Cumple con los requisitos para pasarla bien.

No tengo quejas para nosotros estuvo todo bien.

It was clean, good location.

Nothing. Staff was so rude we did not stay. Front desk person was so rude and disrespectful

I was very comfortable and my stay was great

Everything