Holiday Inn Express & Suites Bozeman West by IHG

Staff (Alcaris) could not have been friendlier, helpful and accommodating. Same at our previous stay 10 days ago. Our room was clean and well appointed. Would definitely stay here again when visiting Bozeman

So we ended up staying here twice on either end of our trip around Montana. This will be a composite review of both experiences. Check in was easy. I did not get the specific room I wanted the first time, but did the second time. the room was large enough and clean The bathroom was surprisingly small for Holiday Inn. It was functional, just tight. oddly you could not turn on the light without a very loud fan coming on. the room had a big TV with plenty of channels. There were plenty of outlets and lighting was good. the WIFI was poor, though, which was a bit of a problem because ATT doesn't seem to know Montana exists. The bed was comfortable, but the noise level was high. Not only was the AC quite loud, but there were some odd clicks and crackling noises which I never did figure out what they were. Also, the first morning we were awakened to loud bobcats moving rocks all over the parking lot right under our window. 7AM is a bit early to do this I think. The hotel had a rather small gym. if three people were in there at once it was quite tight. the pool and hot tub were very nice. breakfast was excellent.

Worst customer service. The front desk personnel and manager were unable to help us in any way. Had numerous general questions over a couple of days about the area and nobody knew anything about Bozeman, Montana. Room service never came to our room even though we requested a cleaning. Nobody answered the phone after calling numerous times on different days. When I went down to the front desk on multiple occasions they were all outside talking and smoking. The employees also park in front of the hotel taking up spots for guests. Holiday Inn no more.

Everything you could possibly need out of a hotel we found here! Very clean rooms, healthy grab and go options at breakfast, and friendly staff who are available for a quick check-in/check-out or happy to chat and share their insights about the area with helpful local tips. If we’re scoring on convenience- these folks are a 10 as they are one of the few hotels around with a shuttle!! A big thank you to the incredibly nice drivers we had, Thurman and Michelle! The hotel is quiet, within walking distance to restaurants and even to the local Target. There is an indoor pool, gym, and a small shop with snacks and various toiletries. They are remodeling and a lot of the completed rooms are available, but the good news is you won’t notice any noise or issues as they are purposefully working on it a few rooms at a time so there isn’t the usual hustle bustle mess that a lot of places have when they’re remodeling. The price is the same as most of the chains in the area, but we felt like we had a more pleasant stay here than we had at other places in Bozeman.

Great

Staff was friendly, Hotel was clean, and access to Interstate allowed quick travel times around area.

Clean and courteous staff

Friendly staff. Everyone at the front desk was polite & obviously eager to assist if needed. Very refreshing

We had to check out at 5:30 am to catch our flight, but they provided us with a great to go breakfast. Also they had a platter of delicious chocolate chip cookie's at the front desk and gave us a bottle of water when we arrived. The room was very clean and the night light in the bathroom was a brilliant idea.

Nothing