Safety Harbor Resort & Spa Trademark Collection by Wyndham

I like the 1920’ s vibe. Was in town for a wedding so didn’t have time for spa treatments. Pool look beautiful but couldn’t get a lounge chair as a hotel guest.

The room furniture was old and beat up. Could have also been laid out a little better. The walls were also thin, I could hear the next rooms conversations, plus being above the music and by the elevator was noisy.

Location

Overpriced for the amenities offered

The spa services--massage, facial, water aerobics, salt scrub, etc.--were exceptionally good. The spa staff were courteous and kind.

The hotel check-in process and was totally unacceptable. I was initially assigned placed to a poolside patio room, despite having reserved a balcony room. The manager--someone named Sylvia--then reluctantly placed me in small annd spare balcony room in the tower, where the balcony door was stuck. Maintenance tried to fix the door; but despite adjustments, I was still unable to open it. The manager rudely told me the fault was mine--the door was fixed but I was unable to open it, presumably because I am small and a senior citizen. She then gave me a balcony room in the main building but charged me $40 more than the price of my original room reservation. I objected strenuously, but Sylvia was unmoveable and very rude. She never once made the slightest apology for my discomfort through this process. The add-on fee was outrageous under the circumstances, and Sylvia was beyond disrespectful. May I add that I showed Sylvia the confirmation I had received for a deluxe roo m with balcony--not either a balcony or a patio, but specifically a balcony. I and members of my family have been vacationing at the spa for many yesrs. Unless I receive a refund for the extra $40 a night, I will not be returning and I will not recommend the hotel to others.

locartion

Room Smell loike musky - Dinner came out with hot wanted kettles that had discolored water in both kettles. Our room was right in a loud door. We could not leave the hotle arking the morning of our daughters baby shower bc the %K race had us blocked in... there were no signs for a way to exit and we had to go back inside to find domeone to find someone to move a temporary gate for a rear exit. Not a hotle I want to stay at again.

Location and friendliness

Shower tubs. Need updated