HomeTowne Studios by Red Roof Denver - Airport/Aurora

Our family stayed at Hometown Studios by Red Roof Denver Airport/Aurora September 14-16. The hotel is run down and dirty. The hallway doors are broken, allowing access by anyone to come in. The rooms are truly horrible. Very misleading advertising. I am disgusted by the lack of cleanliness. There are roaches everywhere. Mold on the shower curtain. Urine on the toilet. And our key cards had to be changed three times because they kept deactivating. This happened once when we returned at 11:30pm and we had to call the front desk to come let us in at which point we were told that this is a common problem. Also, the door handles are loose and falling off. This Hotel is a disgrace to Red Roofs everywhere and should not be allowed to bare the name. The only reason we stayed was because we were told the rooms were non refundable. When I got home I found MANY other reviews stating the same problems and worse...some had issues with drug addicts breaking into their rooms. And now the hotel has refused to refund my $100 deposit that is supposed to be refundable after our stay. I have lodged a complaint with my bank, Red Roof corporate, the city of Denver, Expedia, and I will continue to find more places to complain to. This place should be shut down.

Peace

Great laundry facility

Rooms were dirty. We didn't even have a shower curtain or soap in one of the rooms. The other shower curtain had mold. There were 5 cockroaches in the shower. Urine on one of the toilets. Our key cards deactivated 3 times while we were there, once when we returned at 11:30 at night, and had to get new keys. No coffee pot. I felt dirty just walking into the rooms. This place should be shut down. The only saving grace is the front office workers. They are amazing and very helpful. Please...DO NOT BOOK THIS HOTEL. You will regret it.

Black Mold, Run Down, Faulty door systems, unsafe, no water pressure, and bed as stiff as a board

The stuff is really great and I was a good area and everything went really well

Great staff and location.

Upon checking in, we were informed they didn't have a room with 2 queen beds, like we had reserved. So, we had to have two rooms. It wasn't ideal, but they were next to each other, so it worked out. When we walked into our room, the floors were dirty. There were crayons and q-tips and food crumbs on the floor. The beds sheets and comforter had hair and crumbs on them as well. In the kitchenette, there was splattered grease on the wall and counter. The bathroom floor was really soft and it felt like we would fall through whenever we used the restroom. The laminate flooring was all warped and curling up. The soap in the bathroom was open and used. We were given one towel, which ended up actually being the bath mat. And since we checked in later in the evening, 8:45 pm, we couldn't get new towels from the front desk. Their sign states all linen exchanges were to be done between 4:00-9:00 pm. Again, there was hair all over the shower floor. I showered with my slides on and dried off with the bath mat. On the bright side, there was a nice sized apartment size fridge in the room that worked and kept our drinks cold. The room was cheap, $92 per night. And I know I shouldn't expect a lot from a room when its under $100, but least sweep the floors and give us towels, new soap and clean sheets.