HomeTowne Studios by Red Roof Chicago - Waukegan

DO NOT GO TO THIS PLACE. It is absolutely disgusting and not health standard compliant. We not only had hairs everywhere, bugs and CIGARETTE WHOLES in the blankets and chairs, but also found MOLD, GRIME and RUST in the "kitchen", toilet and tables. We also met some of the worst staff ever, they are not present at the front desk at any time, and actively avoided us and lied to us AND the EXPEDIA TEAM on the phone to not confront us about the refund. Please do not waste your time, money or health on this sorry excuse for a business, this type of incompetence is unreal.

Please be warn, do not do business with Hotels.com. they have on there website a hotel that was roach infested, and when i tried to get a refund of my 300.00 they offered me a 40.00 one cash key. Their customer service was a -0, no relief at all. Been a member for over 10 yrs. Now I'm dealing directly with hotels myself. If they can't vet there hotels on their sites then its just a money grab for them and hotel. Oh by the way that was also used as a homeless shelter. When you can't even speak to someone in your own country and they direct you to someone in Egypt, you know your getting the run around.

The place was really run down & mattresses, old furniture etc in the hallways. Peeling paint, cigarette burns on the table & utterly filthy. Despite a non-smoking mandate, the room smelled of smoke masked with deoderizer. If i hadnt absolutely had to stay both nights & the only other options either too far away or charging over $225/night I would have have walked away after first entering the room. I walked from the shower to the bedside & during that 15 foot walk my feet picked up enough grunge from the floor that I was utterly disgusted. The bathroom was gross, no toilet paper holder & half a roll of TP just plunked on the tank of the toilet. No hot water in the "kitchenette" No paper towels or napkins. Microwave had food stuck in it & the counter was greasy.

Crack head city me my gf and her son was staying at the property black mold under sink in ever room we stepped in 4 unclean first room smell like 5 game worn nba socks charged me for the night even tho I stayed 22 minutes never again

Property had mold. We also ask for housekeeping and they never came. Trash outside of the hotel. Staff was friendly and polite though

Nastiest motel I have ever booked at. Rooms stink didn’t even stay and they are trying to charge me anyways

The images on the site were a little deceiving to the actual size of the rooms, the stove top at the location also functioned poorly as it would take upwards of an hour just to boil a pot of water.

Horrible never going back

The room floors was dirty, toilet seat stained n looked awful just the room itself could have been better