Extended Stay America Suites - Cincinnati - Blue Ash - Kenwood Road

They did not comply with our reservation as the room type we reserved plus was not a breakfast as advertised it was granola bars and such... and room was not clean so did not stay bc of all this and was not refunded the money

Done what was reserved and or understand we weren't happy and offer a refund

They didn't have conditioner with the shampoo. No hair dryer, either. The breakfast was so bad that I didn't even bother the following day.

I couldn’t get the tv to work. The guy from the desk got it to “work” but told me that if I went to check the guide, I would have the same problem with it again. The phone didn’t work, internally or externally. Man from front desk said someone had probably unplugged it. Nothing was done about it and I didn’t feel like moving the bed to see if it was unplugged. Also, the phone was so dirty, it had dust embedded under the little, clear plastic covers on top of the buttons. The walls of the shower stall were coated with soap scum. It was difficult to avoid touching them, because it was just a small shower stall, not a tub and shower. There was no hair dryer and when I asked the front desk for one, they told me they didn’t have hair dryers. The fan in the bathroom came on with the light, and was extremely loud. The worst feature of the hotel was the location of the lobby. It was tucked into the inside corner of the L shaped building, with very little lighting. The only reason I guessed that it might be the main entrance was that there were some sketchy looking men hanging around the door. As a woman traveling alone, I didn’t feel comfortable walking through them, so I drove around the building looking for another entrance. If I hadn’t paid for the room in advance, I would have left and gone to a different hotel. Fortunately, when I completed my drive around the building, the men were gone. As I drove closer to the doorway, I could finally see the word “Lobby” over the door.

The staff was very nice and had everything ready for you.

The room smelled bad

They had no conditioner nor any lotion only thing that was given was a bar of soap\nAnd a bottle of shampoo. They only gave us the option for no groNola bars and chocolate muffins and coffee.That was it. There was also a stench

Nice place would stay again

needs to clean rooms. All the rooms have an odor

There was no cable the entire time of our stay. They give you a bar of soap for your face and body and no shampoo or lotion