Extended Stay America Suites - Cincinnati - Blue Ash - Kenwood Road

Maintenance needs in room and hallway

The staff was wonderful to work with and the room was very clean.

Room was really clean! however the hallway smelled very weird and dirty.

The carpet was dirty. The bathroom floor was dirty, urine on floor around commode. Asked for 2 beds and the front desk wouldn’t let us have one. We checked in at night and the guy was kind of hard to get along with.

Leaving after 5 hrs and canceling the next day

Where do you want me to start at first of all the rooms smelled moody and mildew gave me a headache. Security door on the side of one building was broke anyone could have came in. Walk thru that door people sitting in front of it listening to music,on the phone or riding scooter like it was a park. Never ever been to a hotel like that. I didn't look like the picture on the internet. My friend arrive Thursday and complain how high the grass was and talking about shady people hanging around the build. The room was not great either. I look like you guys house homeless people there as well and that's find because you don't know people situations but at lest let your customers know that but I know you wouldn't. I was horrible. I thought It was non smoking but I can smell it. Would never stay at extended stay again. Ps fix that bathroom fan.

Hotel smelled and was old carpet not clean

Home atmosphere

Could have smelled a lot fresher

Price was good but room felt dingy could have been a little nicer but did the job

I will be reaching out to corporate. NEVER should a PAYING guest have to plunge their toilet?! NOR attempt to clean the room that housekeeping neglected to clean thoroughly. So the front desk staff (Corey) called the police because he asked me to leave due to dropping a few f-bombs related to plunging my own toilet…in addition to NOT having an iron, phone not working properly and SOMEONE’S HAIR and some weird stuff on the ceiling of the bathroom…no maintenance or housekeeping on the weekend?! Are you serious? I will NEVER stay in another ES for as long as I live.