HomeTowne Studios by Red Roof Dallas - Mesquite

I didn't stay these people have stolen my money and are refusing to refund me

Terrible. Walking into an ashtray was the first red flag. Then came step two, putting my belongs down. I thought, put them on the bed. Bad decision. The head board fell off the wall revealing years of funk built up in the void. After I got done cleaning that I thought to myself, late night early morning. Time for shut eye. Although this next part is not the hoteld fault, its worth noting. At about 11:45p a multi unit (about 10) police man hunt started in the adjasent apartment complex. Sirens, lights, all the belss and whistles. So for those seeking a peaceful night, i would not recommend this location. I ended up switching hotels, and when i called to discuess with management my delema. I did mention somthing about partial reembursment, with a swift reply of "you've already paid" some laughter and an ebrupt end to the phone call. I should have done more research so i take full blame for my poor decision. LEARN FROM MY MISTAKES.

The bedding smelt like cigarettes ,room just smelt bad 👎

GENERAL MRS. DEANNA WAS VERY VERY HELPFUL AND PROFESSIONAL WITH GETTING BOOKED IN AND MADE SURE EVERYDAY TO PROVIDE PHENOMENAL CUSTOMER SERVICE AT ALL TIMES OF HER SHIFT. BEST GENERAL MANAGER AWARD TO HER.