Extended Stay America Suites - Houston - The Woodlands

Room quietness

Out dated room

Easy access to the highway

Had to go to the office 3 times due to access card not working, employee finally had to come UP to our room to open the door.. Room smelled bad, bathroom floor had a dent in the flooring with water leaking through. Couldn’t reach anyone after hours.

This hotel had quite a bit of cons. The most prominent was the cleanliness of the hotel. There were many insects including cockroaches and bedbugs that were crawling all over. The bedbugs even gave us rashes all around our bodies. Additionally, there was no purified drinking water at all, even at the front desk. Moreover, the air conditioning released unpleasant odors that smelled like gas. The environment was also not the best since there was a commercial building that made very loud noises throughout the day. In conclusion, while the staff may not have been terrible, I would not recommend this motel.

When my son and I got to the room. The AC didn't work at all in broom 223.So they gave us a different room, 323. In room 323, we saw a lot of roaches. I couldn't sleep well because I didn't know if they were going to get in my stuff. It looks like the bed hasn't been changed

This place is to be avoided. Here goes; we had a very small table to eat at but no chairs to sit on, the dresser drawers would not stay shut-they kept opening by themselves, the tv came on for a short time we had a picture and sound then only sound, we had a long and a short curtain at the windows, we could hear our noisy neighbors fighting most of the night and you could not call the elevator to bottom floor as the button did not work. All in all a terrible experience.

I reserved and paid for an entire week because I’ve never had an issue with Extended Stay America before. They’re not super nice, but they’ve always been relatively clean. This one was in the location that was ideal for me. I get to the hotel and check in and the receptionist gives me a key. I go to the room and open the door and there’s people laying on the bed doing drugs. In my shock, I return to the office and I let the receptionist know what happened and she said oops I’m sorry I gave you the wrong room key. She then gave me a different room key and I went up to the room. I opened the door and cockroaches went scurrying. I did stepped into the room with trepidation. First thing I checked was the bed, definite signs of bedbugs. I saw food splattered all over the walls on the stove. The backsplash, if you want to call it back, was wildly spray-painted, and the walls and door had been scribbled all over. The shower pan in the standup shower was so severely broken that I’m sure it is not strong enough to hold the weight of a grown adult. The door did not latch because it was clear it had been broken into previously, the metal framing was destroyed. I immediately went to the office and let the receptionist know that I cannot stay in that room for health reasons. She told me that there was no way I was going to get a refund. I explained that I am in town for medical procedures and due to myimmune system. That will be compromised as I’m healing an open wounds I cannot stay in

I recently stayed at the Sunshine Hotel, and it was simply delightful! From the moment I walked in, the friendly staff made me feel like family. The rooms were beautifully decorated and sparkled with cleanliness. I loved the breathtaking views and the peaceful atmosphere that the hotel offered. The breakfast was a feast! I left feeling rejuvenated and can't wait to return! Highly recommend!