Comfort Inn Chandler - Phoenix South I-10

The location is great for our visits to the valley for medical appointments

The neighborhood gets a little creepy after the sun goes down.

Breakfast & location were excellent.

Nothing.

I have to say the only true plus was how friendly Luke was when I first checked in. At the point of check in I had high hopes about my stay until I got to the room.

First thing I noticed when walking into the hotel was it was clean however there is a strong order of cleaning product. Not sure exactly what it was but it was definitely overbearing. Once in our room the floors had not been vacuumed or swept and mopped. With a 1 year old who is constantly on the floor this was very upsetting. The sofa was disgusting, so dirty, cushions full of stains one side worse than the other so that tells me they just flipped it at one point instead of cleaning it. The sofa has no support you sink into it. There were no pillows or blankets for the sofa bed. The shower curtain barely touched the top of the tub so the floor was wet after we showered and once all of us were done showering the floor was completely soaked. I was told this room was one of their “updated” rooms and well I don’t see how it was. One thing I personally do not like in any hotel I book is adjoining rooms. There was nothing in the description that stated adjoining rooms or else I wouldn’t have booked this hotel. So, unfortunately, our neighbors were horrible. Around 2am they were so loud dropping things in the bathroom which is where the adjoining door was playing music loudly and that went on for a couple hours. I understand you can’t choose your neighbors but again it would’ve been nice to know about this during the booking process so I could’ve avoided it. At check out the girl at the front desk was not friendly at all. She would not provide me a receipt for our stay without the room keys. I told her we left them in the room as we always do after our stays and she stated they would email me the receipt once they find the keys! I asked for a print out of the receipt and she said they could not to give me one!!! It’s been 2 days since our check out and still no receipt. This is the first comfort inn that we have had any issues with in the past few years and in multiple cities.

Staff was very kind and helpful- especially Coolidge! He went above and beyond to answer my questions and give me maps and directions to so many places.

Cleaning equipment blocking hallways