Courtyard Novato Marin/Sonoma

The facility was clean from the front door in. Staff was friendly and welcoming. Accommodations were excellent. Having a decent place to eat on the premises is a plus. Well worth the price.

The whole having to pay for parking on the hotel grounds is a little much. Not just with this facility. Most of the hotels have adopted this policy. Having to pay for the right to park on the grounds seems unbalanced. Give me something for my $10 . Show me a security guy, either driving or walking. Knock that off and youll be batting 1000!

This hotel and its staff helped us get through one of the hardest times in our lives. It’s about 15-20 min from Marin hospital (the reason we chose this hotel), and it allows dogs for a 100$ per stay/20$ per day fee. This was much cheaper than other hotels in the area. We were in crisis mode when we arrived and the staff immediately helped us, gave us a massive pet-friendly room, and helped us to extend our stay and even price matched to help us with our 10 day stay. They even helped us keep our same room. Richelle at the front desk was absolutely incredible and was so helpful with coordinating our extended stay and made sure we were okay. The little restaurant/bar had surprisingly good food, that was made fresh to order, and perfect after full day at the hospital when we were too tired to go anywhere. Parking is 10$ a day, pool and laundry facilities on site, microwaves and fridges in rooms. Overall one of the best experiences working with a hotel I’ve ever had, the staff care, the rooms are clean and comfy.

Nothing

The location is great and the fold out sofa was great for my son.

My son and I have stayed here several times and I have stayed here by myself for years with no problems. I made a comment to the front desk about the dryers that guests can use during their stay and the next thing I knew, they said I wasn’t welcome there anymore. Utterly shocked, upset and left in disbelief. Very troubling.

Staff, location

Carpeted rooms. In general carpets retain a lot of stuff from the prior occupants that you can not effectively clean away. I recommend on next remodel to get rid of carpeting.