Red Roof Inn Springfield, IL

My room had no shower curtains and was infested with bugs. I requested a refund as I wanted to leave and find another hotel. I was told to come back in the morning to speak with the manager. I got another room instead, but left all my luggage in the car. I didn't sleep well and left as soon as I woke up.

I had a very clean room and agent was nice.

Quiet

Bed bugs

Some of the doors were kicked down and could no longer work. The room smelled like starting fluid and chemicals. There was trash everywhere and no breakfast after they said they had breakfast.

Bad smell in room around refrigerator…smelled like a dead mouse. Manager at desk was very nice!! Bed comfortable and WiFi was good.

Disgusting room. Does not deserve a one star. Blood on the sheets. Broken drawers on the night stand. Security lock on the door was broken. Overall a dirty nasty place. Do not stay here. See the photos below

This place is in dire need of upgrading. Dirty, bad area, and people sitting outside of their rooms drinking at all hours of the day.

Truly I have never had a worse experience at a hotel. The evening started with my friend using the bathroom while I cut my beard. Immediately the toilet was clogged, no worry, surely the front desk would provide a plunger. When the toilet began to overflow I ran to the front desk. Upon requesting a plunger I was told they did not have one, I was astonished but not angry as I was assured the maintenance man would be by in 5 or 10 minutes. So I went back to the room to finish cutting my hair. After about 30 or 40 minutes I returned to the front desk and asked why the maintenance man had not come by yet. He did not come by the entirety of the night. I requested either towels, or a mop. To clean up the mess myself which I was not happy but willing to do. In response he began to shrug his shoulders as if to say I don't know how to help you, and I exclamed. I am not staying in a room covered in toilet water! Once he realized I would not let him go back to his show in peace, he finally led me to the laundry room where I was given two towels to deal with the torrent of water on the floor. To be honest the stay was fine aside from the complete lack of care or willingness on the part of the front desk attendant to even attempt a solution as far as I know. He seemed completely unwilling to do his job. And I will likely never stay with the franchise again.