Red Roof Inn Kalamazoo West - Western Michigan U

I sent an email

criminals hangingout, drug addicts hanging out, unsavory types

The front desk staff were incredibly helpful and super apologetic. The issues were beyond their control and they reallt did try their best to help.

We booked this hotel because friends had stayed here in the past and though it was sketchy- they said it wasnt too bad. Upon arrival there was a large crowd of drunk squatters and unattended kids running around. When I went to check in- front desk staff was wonderful and pleasant, but seemed to have trouble finding a room for me despite the booking being confirmed. It was mentioned that they were having issues with people staying and "taking rooms away from guests". I asked about the Wifi- which was an advertised amenity, and they informed me there was no working Wifi. They asked if I was okay in a room with an older AC unit. I asked if it worked as its summer and quite hot, they said "it works, its just older." It did not work. We got to the room and it was incredibly hot. There was no way to even operate the unit. They sent a repairman in within 10 minutes of us being there and there was no relief. Sheets had weird stains and the room didnt look in great shape. They offered to switch my room and the 2nd room they gave me was blocked by several intoxicated, shirtless men who were rambling and had been carrying on since we arrived. I told them we would just be canceling and goinf elsewhere. I had friends who booked for this same hotel and trip, but for later in the week- and they canceled their stay as well as they have kids and this was NOT a safe location. The owner/manager does not allow AC units to be run in between guests and it was clear there was mold build up due to this

Very clean room. Check in was quick, gave us a different room where the air cond actually was working.

One additional towel and one additional wash cloth would have been better. TV remote didn't work as it had only one battery and no battery cover.

Room was good and staff very friendly.

The idiots talking loudly outside by my door until 2-3am making it hard to get to sleep. Rating would be at least 8 or 9 if it wasn't for that.