Red Roof Inn Detroit - Royal Oak/Madison Heights

I wouldn't recommend this place even if it was a last resort. The staff was very unpleasant, unprofessional and very rude. We had to move three times, the first room was disgusting, sheets on the floor, bed was slept in, bathroom was disgusting, the second room, the bed sheets had big yellow spots like someone peed in the bed, smelled like cigarettes so bad and the light and fan in the bathroom wasn't working. The last room was the worst, we found bed bugs under the mattress, (took videos and pictures of it). We couldn't get out of there fast enough. So no I ABSOLUTELY DO NOT RECOMMEND this place to anyone.

I wanted a place to spend the night, take a bath, get some work done. This isn't the place for it. If not for the service oriented young man in the front desk, this place would get 1 star just for being available and cheap. It's a partially renovated facility but the strong smell of smoke still lingers. The bathroom shows it's age and the the misuse it's been put under. Little attentions to detail would make this so much better, like having a chair in the room or a drain plug for the bathroom. I can overlook missed dirty spots around the bathtub or even the microwave. The toilet seat having urine dribble on the seat though?

Location n staff n security

Cleanliness and no mattress cover in rm 144 a deturent for bed bugs

Excellant front office. They updated rooms; however the mattresses are terrible

Staff were amazing! Could be cleaner. Bedding was not up to par, as far as cleanliness, needs to be washed much more frequently. Also there were crumbs and seeds underneath the sheets. Additionally, it was extremely warm in the room, even without heat. It’s January & I had the air on the entire time. I think the heat was coming from the tv. Strange. Water pressure is low, so it took a while to run a bath, 30 minutes almost. Shower was fine though. Remote didn’t work or I couldn’t work it, idk, not a really big deal for me. The staff were EXCEPTIONAL, and they didn’t do anything out of the ordinary. All of the staff I encountered were friendly, helpful, and understanding, which made the stay 5 stars! The people make the difference, every time. Happy new year and good fortune to you all. Thank you all for the warm hospitality. Also, put more bath towels in the room if possible. I made it work this time because I had my own towels, and I stayed 5 nights. Also maybe add rolling chairs/office chairs for the desk. Kinda tough on my back.

Arrived at the hotel. The clerk at the front desk was most friendly and helpful. I went up to my room to find it smelled of stale smoke. I found no furniture at all, no night stand, no chairs, not even a phone or alarm clock. It appears as though they are trying to upgrade but, sorry, not at guest's expense. I went back to the lobby and the clerk apologized several times and gave me a different room. It was better but is obvious that this inn has seen better days. When I returned the key to the first room, I got hit on by one of the employees (not the clerk), saying, I could sleep in her bed anytime. Yikes! I' here for two nights. It isn't the end of the world but I surely will not stay in this Red Roof ever again.

Essie is the best at the front desk along with the rest of the staff and I just love how management treats their employees along with us guests! I have to mention how much I love the remodel of the place! It’s really refreshing to see something get better with time these days for a change! Will stay again and keep the reviews coming :)

This was my first visit and I was greatly impressed by both Shana & Essie's professionalism and customer service skills. The front office was clean and the two women above really left an impression on me and should be recognized as genuine reflections of the company.

Shanae Who worked Front Desk Was Very Helpful She Made Everything that was going wrong Soo much better for me … She has patience && Great customer Service We Need More People Like Her , I Wanna be like her Thank you Again

Miss Shana, at the front desk was very helpful and very pleasant . She went above and beyond to make sure I had a smooth check in and stay . She is the reason I’d return!!! I definitely would recommend.