Comfort Suites Springfield-Eugene

Personable staff

Marcus and Maria were very nice and helpful. I was in the middle of a disaster of a move and my boys and I came down with upset tummies and asked if they had some ramen and they said to door dash then I had to leave my puppy in the room quick and they got mad because she was barking even though

Wet carpet odor

Nothing good

This place was very dirty, chair at desk was something that should have been burned, it was disgusting.

Sabrina, Chloe and Sam were some of the most hospitable, welcoming staff I’ve ever met - I was really impressed by their customer service!

Construction for improvement is good and not that inconvenient

This hotel need a rehaul/upgrade. Price to facilities are a huge mismatch ch

I’ve stayed here a few times and when I stayed the other day I got put into a room FULL of stains. Me and my partner wore black socks on the first day so we didn’t realize until the next day, but the floors were filthy. We both wore white socks the next day and the bottoms of them were COMPLETELY black. I tried to call the front desk and let them know and she was very rude. First told me that it was because I had a do not disturb sign on the door and I let her know it’s definitely not from and from them not shampooing the floor. She then blamed the construction crew and said that they haven’t been able to clean the rooms but construction was on the floor above us… she then started asking if the floor was sticky? And I was like what… the carpets need shampooed. Anywhere we walked in there our feet got so dirty. We had a pillow fall off the bed and it was covered it black marks from the floor. I didn’t even ask her for a discount either I was just letting them know and she rudely was telling me she basically can’t help me because I waited to say something. The rooms shouldn’t be that way and I had no idea until the last day of my stay when I wore white socks.

The hotel was very nice, although they are experiences renovations in the third floor. The only thing that was a little difficult was the GPS routes to make a Uturn and we couldn't understand why but it's due to can not make a left turn into the hotels driveway. It has to be entered only by drive in the right lane.

We arrived to the hotel a little bit before the 3pm check in. The lady who assisted us in the process was ok and was kind enough. The issues we saw were the following: no working ice machine, pool was under "construction " until fall, LOUD construction starting at approximately 7:45 am, and really outdated....everything. Apparently the hotel offers complimentary wake up calls. The "soothing" sound of intense instruction.