Extended Stay America Suites - Melbourne - Airport

We had to move hotels, I booked and paid for a disabled room and never got it and we couldn’t stay in the room as it had a very bad smell that made u want to be sick. The room wasn’t that clean either but the smell was too much. This hotel is used for people that are homeless. I had no choice but to book another hotel.

the cleaning was very bad, I found a cockroach; an empty bottle on the floor; a coat behind the door; no hairdryer and breakfast was coffee with cake

Was a very nice and clean will stay again actually have extended this stay

Not much. If I were traveling alone it probably wouldn't have bothered me as much but with my family it wasn't a great choice. I do like that they had blueberry muffins available in the morning

The room didn't seem clean at all. The toilet seat looked clean but the toilet bowl had pee all over it when we checked in. The shower was beat to crap and the door also didn't look good. The burners on the stove looked rusted out. Also the main light in the room was mostly burnt out. I'm from Florida and don't mind musty hotels but everything seemed to be moist. Even the floor. The staff was great when I checked in but when I went to ask a question the girl showed up with her phone playing music to see what I wanted. A little professionalism goes a long way.

Es hatte alles was wir brauchten und das Personal war sehr nett! Ich bin mit meinem Sohn gereist.

Das Frühstück war okay

La tranquilidad

No desayuné

La limpieza. Aunque no limpien mientras estamos en la habitación, cuando los huéspedes hacen el check out deben dar una buena limpieza.

Big rooms.

Smokers all over the place and around the pool made it disgusting!!!

The property is old and tired. There were lamps in the room that didn’t work, different types of bulbs in the lamps that did, a crawling bug in the bathroom, the included breakfast wasn’t there at 7am (even though advertised as 6-9:30) - didn’t check again later. You get what you pay for!

I am writing to express my deep frustration and disappointment regarding a recent experience at one of your Extended Stay properties. The events I endured not only jeopardized my health and safety but also caused significant personal and financial hardship. On the night in question, I was locked out of my room due to a malfunctioning door. The employee on duty was unable to help me regain access, and there was no 24-hour maintenance or emergency protocol available. I was placed in another room for the night—without access to my belongings, including my essential diabetes medication. As a diabetic and someone who is eight weeks pregnant, being without my medication was dangerous. The following morning, I was woken up and told to move all my belongings yet again because the original room’s door was broken. I received no assistance, even though I clearly stated my condition. This caused me to miss an entire day of work. After finally settling in, I was told at 7 p.m. by the manager that my reservation had been canceled, and I was being evicted due to damage to the original room’s door—damage caused by your employee who had spent the night trying to pry the door open with screwdrivers and tools. was then falsely accused of lying about the incident and forced to relocate to another Extended Stay location, where I had to pay for a full day despite arriving at 11:30 p.m. I also missed another day of work and was placed on restriction by my employer. in serious financial strain.