Extended Stay America Suites - Chicago - Lombard - Yorktown Center

Staff was great 1 i

1 .The breakfast+ They make too much money not to have better breakfast choices

The cheapest option for a hotel.

No toiletries available besides shampoo which you have to ask for at the front desk. The rooms smell like cigarettes which they claim they are a "smoke free" hotel. They allow pets so there's that smell as well. The rooms feel like they haven't been properly cleaned, the showers make a loud ringing sound when you use them, and the beds are very uncomfortable. I would NEVER stay here again. Oh and don't bother asking for anything because the staff look like they hate working there.

It was located near an event I was working. The bed was comfortable and it was fairly quiet.

The information about the facility was not accurate. Yes, the room gas a kitchen. But there are absolutely no dishes. There is also no coffee machine in the room. There is a sign in the kitchen that states you can ask for the kitchen supplies. When I asked for a coffee cup to heat up water, the employee made it seem like it was an unreasonable request. The room had not been cleaned very well as there were beer bottle caps in the floor at the edge of the bed, sticky cup rings on the bedside table and a sticky stain on the couch cushion. The couch is broken down so much the seat cushions don't stay in place when you sit on them. They slide out the back of the couch.

I like nothing

The room

The location

The couch needs to be replaced as well as the carpet

Nice location, decent rooms and suites. Family really enjoyed the spacious rooms and the kitchen functions. A lot of accommodations like gym, laundry, pots & pans if you needed it all you have to do was ask.

Breakfast is complimentary but very "grab and go" style, we had only muffins & granola/fruit bars and Coffee. It would've been nice to have fruit like apples/bananas, or even bagels/simple toast. Considering the price we paid, we could've gotten better breakfast options. We did have an issue with our door's card reader and we asked for it to be serviced immediately as we had to leave for the day. We notified staff as early as 7-8am, the situation did not resolve until 10:30am-ish. By then we had to leave and a family member had ended up staying behind because the only solution offered was to remove the entire door knob & our door would be entirely opened the duration of service. This was a bit of annoyance to us as one can imagine we were on time crunch for an event but we weren't given solutions that helped our situation, we were continuously asked if we could just sit and wait with our entire room door open. Exposing our belongings and room. I would have preferred if they explained that the door had to remain opened and they had to take the door pad and then we can attend our event & come back at a decent hour for them to fix the door. Outside of that, the door worked fine the time we stayed.

Clean and comfortable

Nothin