Extended Stay America Suites Washington DC Gaithersburg S

When we checked in the clerk was stumped as he couldn't find us as having preregistered and prepaid for our rooms. Only when we were able to produce a copy of the reservation di he check us in. When we went up to our room we could clearly smell cigarette smoke in the second floor hallway. Our room was dreary and when we pulled out the sofa bed it had no sheets, blankets or pillows. We found out later that you have to go back to the front desk and request those items and you had to pick them up at the front desk. The tub in the bathroom looked as if it hadn't been really deep cleaned in a while and the toilet showed rust stains that hadn't been seriously cleaned. The bathroom sink also needed a serious cleaning. The room was supposed to have a fully equipped kitchen, but there was nothing but empty cabinets. The paint was pealing off some of the cabinet doors. We would have gone somewhere else to stay, but nothing else was available near our price range and we had already paid for this room. Fortunately we only stayed two nights, or we would have had to go somewhere else. I forgot to mention, they suggested that there was a breakfast, but it turned out to be something called "Grab and Go" which was a coffee maker and a couple of plastic wrapped muffins that were on a counter top in the lobby. I can guarantee that we will never try this place again.

I loved staying here, I will come back to stay here next time

Good

The property was very run down. Staff took 30 minutes for check ins. Room was not clean. Just overall bad experience

Room had bed bugs. Front desk switched the room, but I was totally not sleeping in the bed.

条件一般

The hotel had bed bugs. The general manager was rude.

Great staff!

Traveling with dogs is very convenient

There was hair in the towels and the bed, Stains on the furniture and greasy hand prints on the Tv It smelled of smoke and generally dirty