Extended Stay America Suites - Fayetteville - Fort Bragg

Not far from main road with food and stores

Right near I95 so very noisy/ makes it’s harder to fall asleep. Was in a room facing back of building (closer to highway) and right across from the stairwell so heard door slamming all hours of the evening & night

Beautiful hotel clean smelled fresh. Just wish I was able to get a room sleeping in your lobby was not my plan.

After driving 10 hours me and my husband arrived at the hotel around 11 PM. No one was there we waited in the lobby until 5 o’clock in the morning the clerk walked up, woke us up and said I can I help you we told him we would like to check into the room that we reserved room . When we went to check in he stated that our reservation was canceled and if we wanted to get a room, we would have to pay additional $100 for early check-in. He stated that he had a family emergency and that’s why he was not there. However he had saliva marks on the side of his face, goober in his eye,and pillow marks were n his face as well he was obviously sleeping in the back. while on the clock. It was absolutely unacceptable. At least he got a good night rest there was at least four other people that reserved rooms trying to check in that we’re not able to. Your front desk clerk is causing your your hotel to lose money and then to try to charge additional hundred dollars because of his negligence. Unacceptable uncourteous. He showed no regret for the situation he put us in. Thankfully, we were able to find another hotel but unfortunately we had to pay a $50 early check-in fee pick up the house because someone didn’t want to do their job.

Overall the facility was decent. The curtains in the bedroom were shredding and the carpet in the bedroom was damaged. The rooms were drab looking. Too much brown. Definitely could use an update.

I didn't like the color scheme and furniture

Large room Conveniently located Many eateries in walking distance

Guest elevator should not look like a freight elevator .