Dossier Hotel

The bed was soo comfortable. we were there 1 night but loved the room and the bed

The hotel was clean, rooms in great condition, bed and pillows comfortable and the staff friendly, engaging and happy.

Nice hotel. I will definitely be staying here again. Great location. Love the noon check-out. Hate that parking is so expensive.

Everything was very nice!

The staff was incredibly friendly, the room was very well maintained and they were helpful when we requested a few extra items! The view from the room was beautiful, and it was in a great location.

Wonderful place to stay

The hotel was clean and in a decent location, and under better circumstances, I might’ve recommended it. Unfortunately, the way staff handled a serious issue left me very disappointed. After a 9-hour drive with my teenagers, we arrived around 9:30 PM. I was surprised by an added fee of $33 “resort fee” — not a tax, just a hotel surcharge. I had already paid $250 via Expedia and assumed that covered most costs other than parking. It felt just deceptive. Then things got worse. The toilet was backed up from the start. Someone came with a plunger and said it was fixed, but later it overflowed. I went back to the desk, but was told maintenance wasn’t available until morning and the hotel was fully booked — so we had to spend the night with sewage on the bathroom floor and no working toilet. In the morning, maintenance showed up unannounced while we were getting ready. He couldn’t fix it either, so we packed up and checked out — still using lobby bathrooms. At checkout, the front desk agent was unaware of the situation. She refunded the $33 fee, but nothing more. Expedia eventually got involved and helped with the refund, which I appreciated — but it shouldn’t have come to that. Mistakes happen, but how you respond matters. In this case, the hotel fell short.

Very clean, staff was very nice and helpful!

Happy to have stayed here last minute. My son enjoyed the area.

Only complaint was the AC didn’t work very well. Temperature in the room was tolerable with AC full blast. Hallways were fairly warm and I would not have wanted to hang out up there. Staff was phenomenal.