Extended Stay America Suites - Philadelphia - Airport - Bartram Ave

Nothing

The accommodation was terrible; customer service was poor, the facilities were in bad and neglected condition, there were not enough pillows or blankets, and there were no kitchen supplies at all. In the booking description, it was stated that the reservation included a kitchen, a coffee maker, and kitchen supplies, but upon arrival the kitchen was completely empty. They did not provide us with the necessary kitchen supplies because they said they did not have them, and they never provided a coffee maker. It was also mentioned that the reservation included breakfast, and the breakfast was of very poor quality. When I went to the front desk to request the kitchen supplies and the coffee maker, they told me they did not have them and simply told me, “go buy food at a restaurant,” when that was not something I could rely on at all times. The hotel management was terrible. Our room keys kept malfunctioning, and one day while we were in the room, a completely unknown person entered our room because the keys and access to our room were mistakenly given to them. This is an extremely serious issue that could have caused a major incident. In addition, my mother was in the room; she is an older woman with high blood pressure and suffered a serious scare and emotional distress due to this situation. Therefore, I expect some kind of response and/or compensation from the hotel.

The facility was so bad that we ended up canceling the room because they said that we would get our credit back.

I haven’t been here in years but I stayed here due to lower rates. Well, they say “you get what you pay for” and I surely did. The property was dirty and needs renovations as soon as possible. The bathroom had yellow stains on the ceiling. The bed sheets looked as if they weren’t washed. The desk chair had stains on it that looked disgusting. The environment was as if I was at a Motel and honestly I want a refund. I would not recommend this place to anyone and this would be the last time I step foot in this place.

I think nothing about this property.

La ubicacion es excelente.

El desayuno que ofrecen no es bueno. Te muestran un precio en la reserva, que cuando llegas al hotel todo cambia, incluyendo un deposito que hay que hacer. No hay servicio de limpieza a la habitacion.

It was close to the airport and it was very quiet and clean..

Nothing

Easy to enter

Dirty cleaning Cleaning the kitchen bathroom

I was over charged by staff