Extended Stay America Suites - Fort Worth - City View

The room was very nasty, the tub was dirty, very dusty, looked like it hasn’t been clean in idk how long. I waited for check in for like 20 mins after arriving with another guest. Looked like the clerk had been in the back sleep because she never heard the phone ringing or answered. I will never ever stay here again! Walking in it stunk really bad and was dirty, if it wasn’t already super late I definitely wouldn’t have stayed and tried to go somewhere else, the only thing that was clean was the bed, tv didn’t work.

There was blood in my shower, doubt my shower was even cleaned, blood on the bottom of shower too shower faucet leaking & loose, toilet leaked when flushed. After work I tried to switch rooms, waited along w 3 others, no one came to front desk @ 11pm. Went out to car to be called a “trick & hoe” ppl roaming all around parking lot. Went back next day just to shower. Front desk tried her best to accommodate. This was above something she should have had to handle. I felt bad for her. I’m trying to reach someone for a full refund. Apartment was out of hot water all I needed was a shower.

Improvements in smell and appearance.

Sluggish supply of soaps towels. Desk chair comfortable, a fall hazard.

I liked how quickly the manager worked to accommodate us when we were put in a filthy room. He also gave us a discount for booking a king bed when they don’t have king beds in this hotel.

The first room we were put in was absolutely filthy and hadn’t been cleaned. There was no bedding and cigarettes ashes all over the floor. The paint was peeling off the walls and there was mold on the ceiling in the bathroom. There were also mystery red stains on the sink. They did not provide any toiletries outside of a small bar of soap. No shampoo or conditioner. They also kept the side exit doors open for anyone to enter and leave as they pleased. There were a number of strange characters running around this hotel that made my boyfriend and I feel very unsafe, which is why we cut our stay short.

Location near everything.

Toiletries not available.

Only things likable was the check in clerk

The location, cleanliness of the building room.

Didn’t stay at the room end up leaving just because it was very loud and a lot of pets running around.

This property was horrible... It had bugs and mold everywhere. I had to look at 3 different rooms just to find a decent one. The door didn't shut all the way I had to put the table against the door. The lights went out at 7 am and we just left... My eye swelled up from sleeping on the pillow case. I have videos and pictures...