Extended Stay America Suites Houston Westchase Westheimer

The tub was stopped up upon arrival. They claimed no maintenance worked on the weekend; suggested I use Draino - no other rooms available. Very poor service, rude desk worker.

Great

We had two rooms in one of the room we had roaches in our bed crawling around also the bed sheets had a weird smell like they weren’t wash correctly.

Due to the smell inside the property and in the room, my son got breathing issues and cough, we did not even check in and have to cancel the stay immediately at the counter and leave the hotel. It was a terrible experience overall as there were people smoking illegal drugs around there and room smelled really bad of smoke and cigars. Very unhealthy and caused breathing issues. I am asking for full refund from Orbitz since we did not even check into the hotel and had to cancel due to health concerns

It was very very filthy. Roaches everywhere. And i mean i kill 10-15 a day roaches a day and im out most of the day. I also reported a broken phone the first 5 mins i was there and they said they would fix it. Until I left a week later it never got fixed. I would have left that first day, but I paid and there was no refund. I moved over to the Fairfield next door and spent the rest of my stay there. Much better, cleaner, No Roaches and free breakfast.

I love Extended stays but this time it was horrible..I had 2 rooms and the one I was in was infested with roaches and the dish washer was nasty inside...had to leave and demanded my money back..beware of room 420 or the 4th floor Period!!

Travelocity and Extended Stay America should be embarrassed by this property and remove it from listings immediately. The hotel is filthy with stained and torn carpets, heavy odors of smoke and curry throughout the building, roaches in closets and cabinets, stoves not working at all, refrigerator will not cool, no extra linens available for the extra pullout bed in the suite, building occupied by more homeless families than travelling guests, hairdryer in bathroom broken, low water pressure in shower, flooring in bathroom separated away from tub edge and lined with what appeared to be mildew/mold, only one way access/egress from very busy service road because second entrance is chained closed, elevator had trash and cigarette butts on floor, bathroom door is warped and did not close, staff at front desk are slow to respond to customers at desk and appear disinterested in their job, the only extra chair in the room had cracked and torn naugahyde, and the surrounding area appears to be a high crime and police/EMS response area due to the continual presence of law enforcement and fire/EMS vehicles responding with sirens throughout the night. This was probably the worst hotel location I have visited ever. Future travelers should avoid this location and this chain entirely. DO NOT book at this hotel.

Clean

This is completely a House of Cockroaches, I found bunch of cockroaches Everywhere in my Room even on the Bed. The Staff doesn’t even care. I really have the horrible experience during my stay. Please Stay Away from these Hotel.

The smell was terrible.