Extended Stay America Suites Houston Westchase Westheimer

My mom-smoking room stunk of smoke. There is no cleaning person who comes through the day. There was no Complimentary Continental Breakfast as advertised. Location felt very unsafe. I could not connect to the internet. The shower had horrible water pressure. I killed 3 cockroaches.

I had got check in the room that have roaches and its really disgusting

Roach infested!! When you show up they can't ever find your reservation, poor customer service and poorly trained staff. Rooms stink, bed sheets were yellow. Please don't go here unless you got no other options! But thanks to Expedia's customer service I got a better hotel reservation!

Nothing. Window is broken. Room smells like cockroach.

There’s bed and comforter or blanket were holes in it, in the room there were cockroaches in every where, I checked two different rooms same things, there were the staff was corporates.

Everything was nice clean & quiet nobody was walking around outside the room everything was peaceful

Elevator didn’t work had to take the stairs

Convenient and safe, Had know problem, Staff was outstanding...

I liked that the kitchen and bedroom was divided. I liked that there was plenty of places to park. I liked that it was easy access to the highway. The apartment was quiet. Here is was was disappointing and why I would never book again (I have stayed in other places in Extended Stay American, just not in Houston and they have been better), There were cockroaches even after they said pest control came The dishwasher didn't work They did have any dishes and pots and pans for me when I first got there. When I went to pick them up they said they had no pots. They made no I asked a person living there if he might lend me one for the night and he did. The kitchen utilizes and dishes were super cheap, not adequate and not very serviceable. There was no real dish soap, I had to buy that and a sponge to wash the dishes. No paper towels, had to buy. Most of the people there are living at the facility long term, many of whom see someone who is coming in for a few days as an interloper, so not too friendly in the wash room. That said, there were some friendly people when I first arrived. The front desk check in was okay, but hardly adequate and hardly welcoming. In the washroom you could not buy Landry detergent. This was a disappointing place to stay. I was so excited to be able to have kitchen and really thought it was going to be so much better. I am sorry to give it such a low score, but there are things this place can really improve on. Any of the above can be fixed.

Friendly front office staff. Rooms are clean but not made up daily. Fresh clean towels available when needed. Good coffee in the morning as well as packaged breakfast items