Comfort Inn & Suites SW Houston Sugarland

The staff was awesome Jessica , the lady at the front desk was great very helpful and always smiling

I’m a frequent traveler but comfort inn in Texas was the WORST, I have NEVER experienced what I experienced there. When we arrived there was no one at the front desk to acknowledge us, then when she finally came she was on the cell phone didn’t even welcome us. We just assumed she was having a bad day but things got even worse. Going up there was smoke smell everywhere, the carpet was nasty, torn, & stained. We proceeded to the room & to our surprise the room was smelly, NO PHONE, toilet was so nasty ( with a dirty rim) the shower had no soap or even a place to place your soap, I had never seen this before. Things got even interesting, next day in the afternoon after we came back the room was never cleaned so we went downstairs to ask for clean towels because there’s no phone to call, a very rude male at the desk told us “ You have to bring the dirty towels to get clean ones” I couldn’t believe what I was hearing, no apologies, didn’t address any of our concerns so my husband carried dirty towels from the room to the front desk for exchange ( seriously unhygienic). The next morning we saw a housekeeper whom we asked to clean our room and she was very rude too she stated “you are not on my list so no” after this I had enough of this rude, unpleasant experience I told my husband & my friends that we have to check out. I’m not sure if the owner or the manager of this place is aware of this behavior but I will NEVER EVER lodge at a Comfort inn ever again! This was the WORST EVER

Do not go here

This is a drug and prostitution hotel. Do not stay here. Locks on doors didn't work, bathrooms were dirty, pubic hair on towels. Overall gross. This place needs to be condemned.

Breakfast hours are wrong on the website for Sunday.

The room itself is stuffy

The place could use some upgrades. The elevator had a smell, not sure about their smoking policy but the cigarettes smell was strong in my room for one evening, noisy outside as it’s right in front of 69, tv remote did not work and had tape on the back, and the iron board was broken. On the other hand, it was clean, helpful and friendly staff, and the location was convenient.

Smelled like mold

Very good value for money. Breakfast and service were amazing. Plus it's in a great location. My room was clean and comfortable.

Dirty room